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Crew Plumbing & Renovation has 1 locations, listed below.

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    Business ProfileforCrew Plumbing & Renovation

    Plumbing Renovation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    781 Laverty Ln, Cincinnati, OH 45230
    BBB File Opened:
    11/21/2022
    Business Management
    • Mr. Jake White, Owner
    Contact Information

    Principal

    • Mr. Jake White, Owner

    Customer Contact

    • Mr. Jake White, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Crew Plumbing was supposed to remodel my bathroom. Jake W**** (the owner) started the job on Sunday, October 16th. He removed toilet and vanity and put down new floor. There were many errors in the way the floor was laid but he said he could cover it up. Re-installed toilet and new vanity was put in place, water hooked up, but vanity not secured to wall and sink not secured to vanity. He also put up lights. There is a list of 13 things that still needed to be completed. He said he would return on Thursday to finish the job since according to him the floor had to 'set' before completing. I paid him the rest of what I owed him plus a little extra to cover the cost of some electrical work he was going to do.. Altogether he was paid $1,401.20. $551.20 as a deposit by check and the other $850 in cash. He never showed up on Thursday and I called to find out what happened and was told he was on another job and he would come on Sunday, October 23rd to finish up. Again, he never showed up and never called. Then on Monday the 24th he was involved in a car accident. Morgan called to tell me this and offered to either refund my money or find another sub-contractor for me. I told her I wanted $700 of the payment back, which was more than fair. After several attempts to receive this money, they are now no longer accepting phone calls (voicemail full). I now have to find someone to complete the job, plus I had to buy a new floor to replace the one he put down, which was an additional $300. I have talked to Morgan several times and left several messages but now there is no response. I would like to recoup at least $700 although I should be asking for almost all of it back since nothing was really completed. The link to the job quote is no longer active. Email address is ************************* or *************************

    Customer Reviews

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