ComplaintsforCrew Plumbing & Renovation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Crew Plumbing was supposed to remodel my bathroom. Jake W**** (the owner) started the job on Sunday, October 16th. He removed toilet and vanity and put down new floor. There were many errors in the way the floor was laid but he said he could cover it up. Re-installed toilet and new vanity was put in place, water hooked up, but vanity not secured to wall and sink not secured to vanity. He also put up lights. There is a list of 13 things that still needed to be completed. He said he would return on Thursday to finish the job since according to him the floor had to 'set' before completing. I paid him the rest of what I owed him plus a little extra to cover the cost of some electrical work he was going to do.. Altogether he was paid $1,401.20. $551.20 as a deposit by check and the other $850 in cash. He never showed up on Thursday and I called to find out what happened and was told he was on another job and he would come on Sunday, October 23rd to finish up. Again, he never showed up and never called. Then on Monday the 24th he was involved in a car accident. Morgan called to tell me this and offered to either refund my money or find another sub-contractor for me. I told her I wanted $700 of the payment back, which was more than fair. After several attempts to receive this money, they are now no longer accepting phone calls (voicemail full). I now have to find someone to complete the job, plus I had to buy a new floor to replace the one he put down, which was an additional $300. I have talked to Morgan several times and left several messages but now there is no response. I would like to recoup at least $700 although I should be asking for almost all of it back since nothing was really completed. The link to the job quote is no longer active. Email address is ************************* or *************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
781 Laverty Ln
Cincinnati, OH 45230
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.