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ComplaintsforCover Care, LLC
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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid to have an automatic pool cover installed on my pool on 9/16/22. On 10/24/22, I contacted the company because a metal part had developed rust and bled onto my new pavers. They came out and replaced the part at no cost to me. In May of 2023, I contacted them again regarding rust on the same part. They came out and replaced the part again. At no time was I told that I would have to pay for it to be replaced the second time. Three months later, I received a bill for $1,039.60. The company refuses waive this amount. I would not have authorized the work if they had told me I would be paying that much for it.
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Contact Information
300 E Business Way Ste 200-2087
Cincinnati, OH 45241-2384
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.