Business ProfileforNorthwest Woods Apartments

I sent a letter to Northwest Woods Apartments dated for November 18,2021, given them 14 days to respond to a leak that was determined to be coming from behind the wall from a leaking pipe in my apartment. As a result they never responded in writing to the written complaint about the leak which wet up my bedroom floor carpet. Ruined a pair of house slippers and debris from a blower to dry up the water blue drywall all over my bed spread because maintenance did not place plastic to protect my bedding. This issue of the leak started in November of 2021. I placed a call to maintenance around the 6th of November. At first Northwest woods wanted to blame my brand new washer and dryer when in fact I am a new tenant and a senior. I have had no time to unpack boxes or utilize the washer but once. There was no water in or around the area of the washer period. The maintenance department finally discovered the leak behind the wall. The section of the wall had to be cut out and the pipe repair to stop the leak. I was charged full rent for November, which should have been adjusted because they knew the apartment was not rentable in that condition. They did not reduce my rent for the inconvenience of November, December and here we are in February and the repairs have not been entirely completed. Though they have replaced the wall still need to finish it. The carpet was cleaned that is about all. I was charged full rent and for the water bill which should have been adjusted due to the leak not caused by me. They come into my apartment without notification and fail to put my things back where they found them. I just feel they do not care about legitimate issues brought to their attention. The unprofessional way office management handles issues I find totally unacceptable. I feel My rent should be adjusted for November and the water bill due to the leak eliminated since it was not my fault. I also am seeking reimbursement for my house slippers and dry cleaning for my bed spread.