ComplaintsforPLK Communities

• Initial Complaint

  07/24/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  The towing in this apartment is insane!!!! We pay too much money to be getting towed out of visitor parking with no proof that the car has been there for 7 days or longer. My car was towed basically just because someone wanted y car gone I asked for proof of the pictures that they have showing my car has not moved and it been there 7 days and they couldn’t. Instead blamed tow company for tire which again you will need proof still. It’s wrong we pay this much money for them to tell us to park on the street or get your car towed. Should be ashamed of yourselves

  Business response

  08/12/2024

  *** ******** was informed, both in writing and verbally, on multiple occasions that his car was illegally parked in the visitor lot at *********. We have emails and employee witnessed conversations. The car was not registered to him so he could not receive a parking pass. Our on-site team explained that if he brought in notorized documentation that he is legally allowed to use the car we would give him a parking pass. When his car was most recently towed, he proceeded to curse and berate an employee outside her apartment door. Finally, he produced a notarized letter and we willingly gave him a parking pass. During this interaction, *** ******** also apologized for his behavior.
  
   
  
  He will not receive a refund of the towing fee as he knew to expect it if he knowingly broke the parking rules.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We visited the ***** **** Apartments in ********** **** in May of 2024 to look at the apartments and check availability. We were told an apartment would be available the 3rd week of July. We went ahead and filled out paperwork and placed a deposit along with a holding fee on the apartment. We called the property on 7/10/24 to get the date we could move in. We were informed at this time that something came up and the apartment would not be an available until September now. We found this out 2 weeks prior to the date we had originally been given. We all ready have the moving company coming tomorrow as this is a move across the country. At the last minute we are now scrambling for a place to live. The employee we were dealing with stated she had told us about the delay but there was nothing in writing notifying us about the delay. So now it comes down to she said/he said and we have no proof that we were not notified of the issue.

  Business response

  07/12/2024

  We have 5 recorded calls documenting all of these conversations. They cannot be attached in the BBB platform but we are happy to share them outside of this platform should **** like to hear them.

  Communication did take place with **** and ****** throughout this process as ****** does not currently live here and his mother, **** does. 
  
  ****** is making the move across the country to Ohio and his mother assisted with the touring process and is a co-applicant as well. ****** is looking for a home with very specific amenities and due to this multiples home were offered to him and were turned down. The only home that he is interested in is a home that happens to be under eviction due to holdover of tenancy at this time, because a non-renewal notice was delivered, and they were supposed to vacate on 6/8 and they did not. Hence, the reason they were advised no date was confirmed originally. They advised us that ****** was going to be moving in early July and staying with **** until the apartment was ready. 
  
  Per the phone call summaries below, a move in date was estimated and stated as not confirmed during every conversation.
  
  6/5 Deanna and **** worked thru online application issues and Deanna stated ‘Don’t know what the move in date is’ and offered a home on the 3rd floor with move in date 6/19 and other homes on the first floor that **** said ****** wouldn’t want. **** stated ‘He’s going to stay with is until that apartment opens up’
  
  6/19 Mackenzie informed ****** that he was approved and confirmed that he was going to be flexible with the move in date.
  
  6/21 Deanna and ****** spoke about his address and again confirmed no official move in date. She offered a smaller 2BR apt with a move in date of 7/11 but he said that he is set on this particular one. Again, he refused any other apartment home. He asked about starting his insurance on 7/1 and she informed him not to do that because the home will not be available then. She estimated the end of July but again couldn’t promise any dates yet. Advised that she was going to email him a welcome letter so he could see the address and monthly charges but reiterated again that we do not have a for sure, set move in date.
  
  7/9 ****** called for an update and asked if move in was still scheduled for 7/29 and Mackenzie advised that we still do not have a set move in date as we do not have possession of the home yet.
  
  7/10 ****** and **** called on a 3 way call to speak with Deanna about his move in date and were frustrated to hear that the home will not be ready in July, rather it could be closer to September.
  
  

• Initial Complaint

  06/19/2024

  Complaint Type:

  Facilities Issues

  Status:

  Resolved

  More info

  My name is ******** ************* am a resident at ******* ****** apartments in Cincinnati, Ohio 45238. My address is **** **** ****** ***** ********* *** *********** ***o. My complaint is their loud air condition on both sides of my building is defected has loud loud noise and you comes into your apartment and you can't sleep at night and it's giving me a bad headache pain in my head. I have recorded it on my phone. How loud it is. It is horrible. I've never experienced nothing like this in my life of the 12 or 13 years living here at this property. I complain it to the landlord Jessica management here at ******* ****** apartments and nothing has been done. Only thing they have said to me was lies. They don't want to fix their all these air conditions on the side of this building. I contacted them last year about it. Now the air conditioner has gotten worse. It is so loud when I shut my window in my bedroom. You still hear the loud noise. It's worse when the window was up in the summertime and it's horrible. Please help. Let me help them fix this condition here at this property. They increased my rent to $885 every month and this is what I've been getting here. They also carpet my apartment but did not do my bedroom or the hallway and I've been living here over 12 years that need to be taken care of too .

  Business response

  06/27/2024

  Hi ********!

  Please accept our apologies for the delay in addressing this issue with the air conditioning unit. We pride ourselves on being prompt and clearly we dropped the ball on your request. We are happy that we were able to address it today and as I understand it, the noise issue has been resolved for you. You should have received a phone call today from Jessica, the property manager. We are working to address the carpet issue in your hallway and bedroom areas. Someone from the office will be in touch in the next week or so.

   

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I talk with Vantage point apartment manager Miss. Jessica she said it came to her attention that I have reported a complaint with the better Business bureau about my apartment, and about my carpet and the air condition and I said yes the outside air condition  it loud and that I  have been up all night and my head hurts so bad from The outside air condition noise motor, and this is not the air condition that's  in my apartment the outside air conditions outside on the wall motors is defected and she stated that someone had came by my apartment on the 26th of June and I didn't let him in and I stated to her no. I let the man in and I told him it's not my Air condition in my apartment why he was in my home? I turned on the air condition so he can hear that it wasn't mines. I said they must have made a mistake. It's not my  apartment. And he told her that I didn't let him in My apartment. I turned on the air condition  so he can hear it and It wasn't making  any noise he hear my air condition and he laughed and walked out and out the door.  But he did not tell her the truth. He said that I didn't let him in my apartment .And I  told her It's the outside wall motors defected on the walls outside of my bedroom  window where all the noise is coming at outside on the wall ,I said to her, what I  told you last year about this . and  all I got was lie about fixing all of them . And  it  so loud and I can't sleep at night and it's giving me a headache pain in my head and it's been going on since last year when I reported it last year and recorded it many many times and I let her hear it in the office And she said she hasn't heard anything about this. I said Yes you have. I said I came to the office last month and told you and  you where out side of the office and before I can say anything to you, you  say is this about The outside air condition I said yes and told me then that she would make a report  and I never heard nothing from her again That's why I call the better Business bureau on this apartment complex, about the conditions living  here .  It's horrible To have no peace when you come home.  I Work hard. I'm a state testing nurse's assistant. I'll be lifting up 200 to 300 lb people. I work in the psych unit and hospice worker. I was the one out there working when Covet -19 came out saving lives. That's my job.  Even in my living room and dining room the noise is extremely loud. I need help with this matter. I need for them to fix this, then  she said she don't know if they can do that but she she'll talk to corporate of office about it and see about the out side Air condition motor on the walls. All of them she don't know if they can do it or not. and I  said oh and what about your carpet in your bedroom in the hallway and I said it hasn't  been done and I said You didn't  do them in the bedroom and hallway all you did was the  dining room and  living room that you put carpet down she no . I told her  It's been like that for over 13 or 20 years. And she that she could not do the bedroom carpet or the hallway carpet. Because she was just being nice when she put the carpet in the living room and dining room. But she would come by and look at it,  and I said So. I'm going to have Mitch match carpet and my home the living room's going to be done new and the bedroom and hallway is going to be old and disinfected. She said she only did the living room and dining room just to be nice to me. It was another word she used and I Don't remember that word word .said well what about the upkeep of my apartment? My kitchen floors and my countertops and stuff is worn. They're old in the bathroom countertops. I said to her and she said no I can't  do that in your apartment,  and that she well make appointment  with me to come by next week sometime or call you so she can  look at your your carpet in your hallway in your bedroom. I said to her please call cuz I'll be out of town this Sunday the 30th of June and won't be back to July 8th then she call me before I got home And left a message on my phone that if she can't come by there July 1st that she will not be back over there to look at my carpet in my bedroom and hallway knowing that I will be out of town all of Next  week . So there no way I can be here on July  1st  and people like that I would not want them to come in unless am here how she was so rude and nasty to me when I was in her office . So maybe when I talked to her tomorrow she'll be understanding about coming to see my my carpet on the 8th are 9th of July  she haven't did anything to my apartment anyway so what's the rush So there it is what I'm going through. I don't know what's going to happen but I am sending this off to you .

   

  This is ******** ******* ***** ,Thank you.
  
  
  

  Business response

  07/12/2024

  ********,

  The ******* ****** team including Jessica received confirmation from you that they resolved the air conditioning noise issue for you. We are unclear about what further complaint there is to address. Jessica will be back in the office on July 15th. Please reach out to her there to communicate what else it is that you need.

   

  Customer response

  07/16/2024

  Better Business Bureau:

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The issue here at the apartments where I live has been resolved and everything is fine. Thank you for helping me. God bless ******** ******* ***** 
  
  Regards,
  
  ******** ******* *****
  

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am disputing that, first, on May 7th, 2024, after reporting issues such as a large water leak occurring on the guest bedroom window making visible pre-existing water damage on the paint, caulking, and walls around that window prior to our move-in raising reasonable concerns of pre-existing mold in the room, secondly, reporting a fishy musty smell in the master bedroom whenever it rains and, thirdly, the widely ripped insulation jacket around the A/C copper pipe causing condensation and visible dark drip stains around the A/C unit (more concerns of mold accumulating in the jacket), ****** ******** did not take appropriate actions to fix the issues nor in a timely manner, the 14 days allowed by ******** law. Several times the maintenance team was sent over with most of their responses downplaying our concerns saying that leaking "was normal", "it happens everywhere" in ******** and did not try to fix what is an emergency situation until a week later! We continued to report our mold concerns, which were constantly delayed because of the dismissive attitudes and inaccurate communication to the office claiming fixes to the issues when they were not. With the maintenance team involved, this back and forth communication to the office wasted a lot of time. Meanwhile our family has only seen an increase in health issues such as allergies, headaches, rashes, congestion, and disrupted sleep, which led us to by mold test kits. Within 48 hours the mold kits showed that there is mold in the guest bedroom and in the master bedroom closet that the maintenance team dismissed repeatedly. It wasn't until we reported our mold kit findings on 5/20/2024 that the office decided to call in a contractor to start a test for mold a week later on 5/28/2024, not earlier! I have pictures and videos of everything. It is well over 14 days for a repair, it is our legal right to terminate the lease agreement without penalty and are leaving as a matter of health and safety for our family.

  Business response

  06/13/2024

  ******,

  We are very sorry to see this complaint come through. We do our best to tackle problems such as these in a timely manner and with integrity. Admittedly, we could have been a bit faster to resolve the issue regarding the AC unit on the first try but through the email communication it appears that Karen took your communication seriously and responded accordingly. We did have a contractor come in to do a mold test in your home as those "at home" kits are not professional nor are they accurate. The email attached from ***** * **** explains that there were no "unsafe" mold issues in your home. You terminated your lease agreement without proper notice and will therefore, be held to the appropriate lease termination fees. We do wish we had been able to work through this without having you move out. We wish you the best in your new home wherever that might be. 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  I was living in ******* ****** **** when I moved in there was no fresh paint no new carpet or and new appliances as I stayed their for 3 years I started to notice mold and roaches I started contacting them about them problem and I decided to move I was told after a year of having problems and calling the health department I could move when I moved i was told I would receive my deposit jessica g**** is trying to hold my deposit saying for carpet and smoke problems but when I was moving they house keeper chris did a walk through and said apartment was good and needed little to know work done jessica is saying that it needs new carpet which we didn't have new carpet when we moved on new fresh paint or appliances so she is trying to keep my deposit being spiteful because their should of been a check list from when i moved in and out and should tell her I had nothing new so I want half or all my deposit because jessica is lying and trying to hold my money

  Business response

  05/01/2024

  *** ****,

  We are sorry to see this complaint come through given that we were amenable to allowing you to break your lease contract with us with no financial repercussions for rent payback. As part of that signed agreement (attached), you agreed to "not make any statements written or verbal that defame, disparage or in any way criticize the business. Further, all communication as it pertains to the lease agreement and terms of fulfillment will be communicated in a positive and factual manner to any third party."

  Upon inspection of the home, we deemed that the carpet needed to be replaced due to excessive wear and dirt that was not able to be removed by shampooing the carpet. We also had to paint the home twice to cover the marred walls due to smoke? or dirt damage that couldn't be covered in one coat which is our standard practice. All Photos are attached. The costs for those items totaled $728.48. We retained your $400 deposit against that balance. The only remaining amount due is $328.48.

  link to the photos from the inspection -  ***** - ****

   

   

   

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  There had been an issue with mice since I first moved in on December 9th, 2022. Recently I’ve found 5 mice in the mist of 3 days. This is not the first time I’ve seen that many mice in a short amount of time. I’ve called and complained to the landlord, and they charged everyone $5 extra a month for pest control to come by as needed, and still I’m having the same issues with mice in my apartment. I have a 3 month old son who has floor mats that he can’t play on because of this move issue.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Over the past few months we have had an issue with someone smoking / cooking with weed that causes our entire apartment to reek of the odor. Multiple tenants including us have complained over and over and over about this occurrence to the management in Elevation 800 only to have a warning email sent out. Clearly this has no effect because this problem continues to persist. The smell is so bad that it is causing my wife and I to sleep out side of our bed room, where the odor is the strongest, and leaves us with sore throats at the end of the day.

  Business response

  02/05/2024

  *****

  We are truly sorry for the issue you're experiencing in your home. It can't have been pleasant and we want you to know that there has not been purposeful neglect to resolve this issue. As you can imagine, complaints such as this are delicate matters. Without proof of exactly which home is causing the smell, we are not legally allowed to pursue a negative action. ****** indicated that she has made multiple attempts to attain that proof to no avail. A court of law would have to uphold any action that we take, so that proof is absolutely necessary. That said, we expect that there will be residency changes in your building based on other factors so we are hoping that in the next few weeks this issue will resolve itself. 

  Please accept our sincerest apologies. Reach out to ****** if you have any further questions.

   

   

  Customer response

  02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********. Although there doesn’t seem to be legal way to resolve this issue. I was promised that other measures will be taken. If this issue does not resolve in a couple of weeks then I will reopen this case and go in a different direction.
  Regards,
  
  **** *******
  

• Initial Complaint

  11/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Moved out of ********* *** October 8,2023. Forwarding address was provided to the office one month prior to move out. It is now over 30 days and I have not received my deposit refunded nor any explanation of charges if they are keeping any portion. I have contacted the apt office and I have submitted an inquiry on corporate website as well as left a voicemail at corporate office and have not received any acknowledgement or response

  Business response

  01/09/2024

  ****,
  
   
  
  We are sorry for the confusion on the pet fee but are glad that your issue was resolved with ****** and the ********* *** team. We will work to be clearer about the fee v. deposit subject in the future. Thank you for your assistance in getting your account in order.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with "*** ********* **********" also known as "PLK Communities", i do not have a contract with ******** ****** *******, they did not provide me with the original contract, as i requested.

  Customer response

  10/14/2023

  On August 15th I responded to the attached letter sent in regards to the alleged debt sent from ******** ****** *******. I responded by calling the given number and spoke with “Rudy” and requested the verification of the debt. I am not liable for this debt with "*** ********* **********" also known as "PLK Communities", furthermore, I do not have a contract with ******** ****** *******, they did not provide me with the original contract, as i requested. 

  Business response

  01/10/2024

  *****,
  
   
  
  You signed a lease agreement with us on August 4th with an inception date of 9.1.2021 and an expiration date of 3.31.22. We received a NTV from you on March 2nd for a move-out of March 31,2022, which does not fulfill the required Notice to Vacate period. Per your lease agreement, we sent the charges that you were responsible for which totaled $736.89. Broken down these fees are:  Insufficient notice billed at $667.50 plus utilities totaling 59.23 and a AES bill in the amount of 10.16. Your $200 deposit was applied leaving a balance of $536.89 in collections.
  
  After speaking with Brooke on two occasions in March 2023, she sent you the email of our Collections Specialist in order to help you get this issue resolved. You are responsible for the debt and do hope that our Collections Specialist was able to help you get this matter resolved.
  
   
  
   
  
   
  
   
  
   
  
   
  
  PLK Communities Website
  Maria L*******
  

  
  

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PLK Communities took over property management of the apartments in which I reside around November 2022. In Dec 2022, we had severe flooding in the building. During the process of waiting for the place to be renovated/fixed, I lived in a construction zone with exposed beams, cement flooring and the dust and debris that comes with that for MONTHS. They required collecting full rent during this time in inhabitability. When following up with them because they promised they would "do something for residents" affected, they have deliberately avoided my attempts to reach them. During that time, they also had maintenance people walk into my apartment twice while I was in side (they never knocked) - just walked in. One of those times, I was changing my clothing. During that time, they also left my apartment unlocked twice. I was told for months their regional manager, Alicia, would reach out but she never did. They have since taken to not answering my calls at all because they know I am following up on my previous inquiries. This management company is corrupt and criminal by allowing and not caring that people are walking into people's homes.

  Business response

  01/10/2024

  *******,
  
   
  
  We are incredibly sorry about your frustration with the water issues at Stetson. Per our multiple conversations and email communications, we addressed the contractor issues as soon as we knew about them. We apologized at the time you notified us. You received a $100 credit to your account as our way of thanking you for your patience as we worked to resolve the issues. We did tackle the larger more serious projects first as we had people completely displaced from their homes. Because the repairs were considered urgent in nature, we notified you that contractors would be in those homes working as their repair schedules allowed. Alicia, our Regional Manager, did reach out and discuss some possible resolutions with you and asked if there was anything else that we could do to make you feel comfortable going forward. You declined her suggestions. At the time your complaint came into BBB, Alicia had no missed calls from you or emails asking for additional contact. Again, having a service issue such as this is hard on our residents, and we take it seriously. We will continue to put our residents’ best interest first. This water situation was an unprecedented event that none of us could have predicted. We are sincerely sorry for your inconvenience.
  
   
  
   

  Customer response

  01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I alerted the business about my concerns and issues immediately and was ignored for months. Their response states they did not have emails and missed called which is a lie. After waiting months and attempting to reach Alicia, her response to me and I have her email was to state that "it's in the past and now we can move on." This was in response to people simply entering my apartment while I was inside without knocking. 

  They also owed another $100 for an error they made and I was told by Maddie it would get credited. After following up for months, they said there was no error and they would not provide the credit back. $100 for living in a construction zone inside my apartment is insulting and egregious. This company is shady and lies. They keep you hanging for months telling you they are looking into things, then say, it's been a long time. That's their m.o. 

  
  Regards,
  
  ****** *****
  

  Business response

  01/10/2024

  *******,

  As stated previously, we did address your concerns with the contractor who was doing work in your home. We apologized for that on more than one occasion. We know it was hard to go through the water issues that we were experiencing in the building.It was hard for every resident who was affected. The water issues did not occur from our negligence. Pipes froze in residents' apartments and that is what caused most of the issues. No one to blame and we worked through those issues with multiple contractors as quickly and efficiently as we could. Not that it is important to you but we did have several residents who were fully displaced from their homes. Alicia sent a message in May apologizing that there was a few weeks delay in her getting back to you. She offered her assistance in that message. We work diligently to get things right the first time. Sometimes we miss the mark and we work toward resolution. In some cases, it's best to let the parties part ways as a means of resolution. Again, we apologize for the inconvenience you experienced. On February 28, 2023, you received a $100 credit as was promised. Aside from final water billing of $21.98, you received the remaining portion of your $300 security deposit after you moved. We wish you the best going forward. 

   

  Customer response

  01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  PLK Communities engaged in unethical and illegal practices by letting themselves into my apartment on 2 separate occasions. They further left my apartment unlocked on 2 separate occasions when I was out of town. I notified them of this immediately when it happened and was ignored for months. After months, their manager Alicia told me to move on since it was in the past. Appalling. 

  They further collected full rent for months from me when I did not have use of my kitchen and half my living area during that time. They, for months, said they were going to help tenants out. What they did was buy time by continuing to take full rent for months. Then after months, they provided $100 credit which is not nearly sufficient compared to the rent amount for an apartment that was a living hazard. They did this because they would have charged me late fees if I did not pay, but waited until most of the repairs were done months later so give the insulting credit. I do not accept their corrupt business practices. Consumers should know that this company is unethical and engages in illegal activity merely to tell their tenants their negligent and irresponsible behavior is in the past.

  
  Regards,
  
  ****** *****
  

  Business response

  01/17/2024

  *******,

  It appears that we are not going to come to a resolution that is acceptable to you. Our apologies and the rent credit did not suffice but that is all we can do at this point. There will be no further action on our part with regard to compensation. As stated on multiple occasions, we did our best to complete the work in a timely manner and to immediately correct any missteps by the contractor. We regret that this unfortunate situation which was beyond our control and that we did not cause, caused you difficulties. We do wish you the best and as for our part the matter is closed. 

   

  Business response

  01/19/2024

  Here is the ********** video of *******'s home. As you can clearly see, she had full access to her kitchen and her living room. We did minor drywall repair by the front door (cut out piece seen in the 3D video) and replaced the kitchen  flooring. It is removed in the video. Those are the only two repairs that needed to be made. Clearly, she was using her kitchen and she was using her living room. We offered to change her locks to help ease her concern about vendor access. She refused. We did nothing illegal or unethical with regard to her living situation. This matter is closed. We can email the link to the video if you cannot access it in this platform. You should be able to copy and paste it to view it. Let us know what else we can do to help in this situation. 

   ****************

   

  Customer response

  01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I have attached a couple of photos to show what the apartment looked like with the carpet pulled up and the walls out, no flooring in the kitchen. This is how the apartment was for months. Each day I would try to wipe things down but more dust in thick quantities would come down each day. This isn't good for the respiratory system. I had to cover my furniture in the living room because I couldn't sit out there anyway with all the dust. They claim I was using the kitchen. If you look at the photos, does that look like a usable kitchen to you for what they call "luxury apartments?" 

  They lied again too as they never offered to change my locks. They said I refused. That never happened. So dishonest. 

  Regards,
  
  ****** *****
  

  Business response

  01/30/2024

  Attached is a copy of an email exchange between Alicia and ******. In these emails, dated May 22nd, Alicia offered to change the locks and then reiterated it again when ****** did not respond. No one lied about this. Perhaps, ****** has just forgotten about it. Regardless, we have the documentation. As stated before, we worked diligently to restore your home. You had full use of your kitchen and entry and living area despite the fans which were temporary to dry out the spaces. You had minor drywall work and kitchen floor replacement. None of that would have prevented your from using your areas of your home. As stated previously, we worked with our contractors to resolve everyone's issues as fast as we could. We credited your account as promised.

   

  Customer response

  01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Alicia sent me an email long after the issues occurred because I had to contact PLK repeatedly when she never got in touch. I had numerous calls with Maddie at their front office who kept telling me Alicia was going to contact me. In the emails, you can also see that she tells me in regard to people simply coming into my apartment that it's in the past and that we should just move on. The same people who were letting themselves in would still have access to my apartment whether or not you changed the locks. It doesn't change the facts that you left my apartment unlocked twice when you left yourselves in when I was out of town. 

  It doesn't change the fact that you left yourselves in twice when I was inside without giving me an opportunity to answer the door. They had a key to let themselves in. The callous and unethical manner in which you handle issues is why nobody should ever work with you all. 

  The fact that you lie is why the public should not work with you. I have already repeatedly stated the issues at hand. Living in the conditions I lived in is not acceptable. This went on for months. 

  
  Regards,
  
  ****** *****
  

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