ComplaintsforUHR Rents, Inc.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First of all I'm being overcharged I should have already had my bike paid off I've had an e-bike from them and I paid on it they were supposed to make repairs to the bike and told and me and lied to me saying that they put a new motor on when they didn't the bike goes slower now and doesn't keep energy at all there's no way and I was in it's the same wheel everything that was already on there they're lying to me they have been taking they took extra money out of my check when I did not even sign up for auto pay and they're trying to hold me responsible for a bike that belongs to my ex I'm paying for my bike my ex got a bike and they're trying they bullied me into signing a new contract just so I can get my bike back from them having it for 5 months supposedly repairing it but they didn't repair it they're nothing but liars and thieves and they think that they've got one over on me because I have mental problems I feel that they are taking from innocent people and they're taking advantage of me and I need someone to help me stand up for myself because this is not fair and lying about repairs that they made they did not make any repairs to that bike all they did was put the wheel back on and they kept my bike for 5 months. I'm tired of all the lies I've asked for paper documentation and they're not giving it to me and all they care about is covering their own ass it's not my fault that me and my ex are not together and they're trying to hold me responsible for a bike that I don't even have and taking money out of my social security check that is not for them to do unless I sign up for auto pay and I never did these people are very very unprofessional and thieves skimming off the top so they can make more money that's pathetic.

  Business response

  07/02/2024

  I have attached the signed credit card authorization form, receipt, and lease agreements. The authorization form clearly states that we have permission to process the credit card for payment on the indicated due date. The bike that was in need of repair had damages caused by the customer and we repaired the bike at no extra cost. The customer is in possession of both bikes and as a the co-signer on the agreement, she is just a liable for payments owed. 

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Applied for a loan through this company and received an email from ****** that only listed items that needed to be submitted. She didn’t include any other context or contact info in the email. The only way I knew that was from this company is because I clicked on the sender info and saw it was from their company. I then received a vm asking me to call them. I called and spoke with someone that told me wasn’t approved. I thanked her and ended the call. The following day I received a vm from ****** again asking me to call. When I spoke to her, she told me that I needed to submit pay stubs, bank statements and my bill. So, it doesn’t appear that the office workers collaborate on which accounts they work on, since one told me I wasn’t approved, and one is asking for documentation. I submitted all requested documents and then received a call from ****** stating that the bank statements didn’t show withdrawal details. I tried to help her understand how to read bank statements, as it appears that she wasn’t comprehending when I informed her that she needed to scroll down to see all transactions. She proceeded to over talk me when trying to help her. This company should not be operating under the unorganized manner they display. I should have known better than to even attempt business with them after reading the horrible reviews and complaints on social media. Bad for business!

  Business response

  12/15/2023

  Unfortunately, this complaint was submitted for the wrong business. We are United Household Rentals, meaning we are a rent to own company for furniture, appliances and electronics, we do not offer loans, nor do we have any employees at any of our locations named ******. 

  Customer response

  12/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.  The phone number that pops up says UHR rents when they call, I’m assuming it’s an old UHR rents number/location. My apologies, the complaint should have been for ***** ********l located in Norwood, OH. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  09/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have never In my life been so insulted by a store manager this man created a fake lease to justify taking money out of my account after we settled everything months later he starts taking money out again when I call to ask why he insults me and calls me a thief and tells me I don’t understand English and this is the store manager

  Business response

  09/29/2023

  This lady and her partner have been customers at UHR since April of 2009.  They have both signed for multiple deliveries and returns and each have made payments on items leased from us.  Over the last several months we have had to reach out because they have stopped making payments on items they have on lease from us.  They have also refused to return our merchandise, taking their customer status from excellent down to “skip/stolen, high risk”.  They will neither pay for these items nor return them to us.   In addressing the statement that we have created false accounts in their names, she is incorrect.  We had to do one order form for each of them as her partner was the main account holder.  We had to do an order form for her as well as she is listed as a co-signer.  She was provided a copy of that order form, upon which she became angry and caused a scene in the store and was politely asked to leave multiple times.  Additionally, payments were made to their accounts with the authorization provided through text message where the customer provided credit card information to be used.   Afterwards these payments were disputed with their credit card company in order to avoid having to make their payment.  Per company standards, we have called them daily, leaving a voicemail message, “This is UHR calling in regards to your past due account.  Please call us back.”  These customers have changed their phone numbers several times since they stopped payment on our merchandise.  Visits to their home have proved unsuccessful as well in attempting to collect from them

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sat the furniture and things I was renting outside because I was not going to be home. I assumed they were coming because of previous conversations with them. I came home and everything was gone. Checked my camera and 2 gentlemen in a box truck came and removed it all. I contacted uhr to make sure it was them and they said no. They keep coming to residence I was previously at and demanding the stuff. I do not have it as it was picked up and I do not know who picked up or anything. They still to this day continue to harass my ex for the stuff. No one has their stuff. They have even went to the extent to contacting me on Facebook messenger to demand the stuff that I do not have along with trying to friend’s request me. This is beyond harassment. This store is in eastgate ohio

  Business response

  03/03/2023

  The customer is responsible to ensure the product is returned in good, working condition so if she set it outside where anyone could come and take it, she is liable for that along with damage that could possibly be caused by the product sitting outside. The customer also has a ring camera and says she has a video of two men in a box truck coming to pick up the merchandise but refuses to show UHR the video. There is no law against us reaching out via ********, as we do with all of our customers and this customer is clearly stealing so we are just trying to recover our merchdanise and/or monies owed. 

  Customer response

  03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. The camera on the door is for show and the everything on the other camera was removed when the lightening hit it. So there for the us no video and I clearly am not stealing your junky furniture or anything else that you say I have. Trust me I would not want to keep anything as the items you rented us were damaged.I assume I am just going to have to contact the law for a restraining order
  
  Regards,
  
  ****** *******

   

   

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I would like to request compensation consideration based on my recent experience. I placed a reservation over a week ago for a rental 20’ for Saturday morning move. I woke up in morning to find a email sent the before after 7pm telling me my order was canceled. When i called i was on phone for approximately an hour while rep tried to find me a truck repeatedly saying they had none in area. Finally she was able to find a smaller truck 15’ although it required a 45min drive to pick up and another 45min to drop off. Not to mention the miles and gas involved and extra time i then needed to pay our helpers based on all this. Well i started to head to Hodgkins location and figured I should call to confirm the new reservation and when i did the rep said i had no reservation and he had no trucks. So again i gad to pull over and call again. Another 30min call to find out that location did have a truck. When all was done it worked out. But if a reservation is placed in advance it should be honored. Or at least a better notification other than the night before the move. I use U-Haul whenever i need a truck and this is a first for me having to drive all around and make so many calls.

  Business response

  08/02/2022

  The customer has filed a complaint against the wrong company. We are UHR Rents or United Household Rentals, NOT U-Haul. We are a rent to own company based out of Cincinnati that only leases furniture, appliances and electronics locally. The customer needs to find the correct company and file a complaint but on behalf of UHR Rents, I request this complaint against us be removed.

  Customer response

  08/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩