ComplaintsforValor Outfitters
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order December 19, 2024 making it 272 days since placing my order and yet to receive it or any kind of information in regards to its delivery I’ve requested multiple updates that got no response and started requesting refunds which are getting no response.Initial Complaint
08/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered parts 3 months ago and still haven't received them. Customer service is a joke. Told me a lie about their supplier but heard from others that they say this to everyone. Not sure how they are still in business. Now i have to go through the process of trying to get my money back.Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a console for my vehicle in April 2023, order ##*****, the order was paid in full at the time of the order. I have not received the order and have been getting the run around for months. They lie to me saying the order will be shipped and nothing. My vehicle has been at a shop occupying their space, I have had to pay the shop daily so I asked valor outfitters for some type of discount to help offset the cost of paying the shop where my vehicle is. They agreed to give me 10% off the purchase price. So far they haven't given me any refund or the part. It's going on 4 months for the order and 3 weeks since I was told I would receive the refund. When I call now all I get is the run around, lies and excuses. I sent an email to customer service and no response, I tried to contact the owner and no response. I'm starting to feel like they stole from me or scammed me. I am a police officer and I try to do the right thing in life but I may just be forced to fly to their location and deal with them in person and accordingly. I'm trying to handle this professionally but my frustration is starting to consume me. The BBB is my last option before I fly there and this gets ugly and valor outfitters makes the news.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.