Complaintsfor360 Property Advantage

• Initial Complaint

  10/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We hired 360 Property Advantage to renovate our property at *** ** ****** ******* ********** *********** **** *****. A deposit in the amount of $7922.50 was made on 08/05/2022. Since then, 360 Property Advantage never showed up to complete the work. After many communications and broken promises we notified Luke at 360 Property Advantage on Monday 09/12/2022 that we would like to terminate our agreement and receive a full refund in the amount of $7922.50. Please see the attached email correspondence between myself (****** ******** ****** ***) and Luke (360 Property Advantage) requesting termination of our agreement and full refund in the amount of $7922.50. Per Luke, 360 Property Advantage has 30 days from the date of cancellation to refund our deposit. The 30 day mark ends 10/12/2022. On the attached email chain, there are several statements from Luke on when we should receive our refund, but we have yet to receive it. I have also reached back out to Luke several times to ask for an update, but he continues to neglect in giving us a response. We are asking for a full refund in the amount of $7922.50 within the 30 day cancellation timeline. Please note, that at the time of deposit for *** ** ****** ******, ********** ********** ***** on 08/05/2022, 360 provided no building materials as we (****** ******** ****** ***) supplied all necessary building materials (Which is also stated in our initial quote that is also attached, Please see Project estimate attached. Under "Materials: All materials will be provided by client"). Also, after the initial quote and deposit was given, we (****** ******** ****** ***) did not see 360 Property Advantage again at *** ** ****** ******, ********** ********** *****.

  Business response

  01/10/2023

  Complaint ID: ********
  
  
  Consumer/Client: ****** ******** ****** *** – Attn: ********* **********
  
  
  
  
  
  
  January 6, 2023
  
  
  
  
  
  
  In response to this complaint, we would like to provide additional information and find a solution. We have
  attached a copy of the Contract and Final Statement for your records. We would like to address the following items
  mentioned in the complaint.
  
  
  • One project manager and electrician, and one helper did perform electrical services over two site visits
  to the property. This was confirmed by the project manager (Brian H.) and our general manager (Robert
  R.). While the client is correct that the contract states that all materials were to be provided by the
  client; raw materials are purchased for each project by 360, and these items are included in the costs.
  For this reason, we must charge for two site visits and the electrical line item.
  • The refund was delayed due to internal labor shortages and scheduling issues. This is entirely
  unacceptable as we hold our employees accountable to our policies, and to complete all workflow
  processes in a timely manner. Due to this error on our end, we will apply an additional 10% refund to the
  total for each month to the total balance owed per month it was delayed. The total balance is $3,825.00
  so the additional refunded totals will be $382.50 per month for a total of October, November, and
  December; a total of $1,147.50 will be added to the refund. The total refund will be $4,972.50.
  • A full refund cannot be issued as work was performed and the cancellation was made after the three-
  day grace period per the contract. The cancellation fee is 10% and was clearly stated in the contract.
  However, we did reduce the out of service area fee as only two site visits and days of work were
  performed. The estimate cost for an out of service area estimate was $150.00 and was applied as a
  discount to the total contract once accepted. Since the contract was cancelled, this no longer applied.
  We are willing to reapply the credit of $150.00. This will bring the total refund amount to $5,122.50.
  
  
  We sincerely apologize for any inconveniences this may have caused the consumer and hope that the following
  proposed solution will be accepted so that the matter may be resolved.
  
  
  Solution:
  
  
  360 will refund the consumer additional costs to the original credited amount after the cancellation of the contract
  in the amount of $5,122.50. This will be received by the client via certified mail and official check to the most
  recent requested address. This will be received by the consumer no later than February 6, 2023.
  
  
  
  
  
  
  Sincerely,
  
  
  
  
  
  
  Luke L******* – Operations Manager
  
  
  
  
  PO Box 8053 Cincinnati, OH 45208 | ###-###-#### | *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩