ComplaintsforVengeance78

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I recently made an order on August 1st 2024 for a total of $139.97 then cancelled the order the same day. Its has been 7 days, I have tried to email, call and contact them threw the shop app regarding my refund but have not heard back and haven’t received my refund.

  Business response

  08/08/2024

  Hello, 

  
  This order was cancelled due to our system flagging this as a fraud risk. We emailed our customer explaining to contact his financial institution for further assistance with a refund since it was processed on our end. Please see attached screenshot. 

  Customer response

  08/12/2024

  U received my refund today. Thanks for your help.

• Initial Complaint

  07/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 21, 2024 Total: $42.98 I’ve Placed An Order On Accident As Soon As It Was Placed I Looked For Refund Option After Looking There Was No Option So I Messaged The Store Emailed Them Trying To Stop The Order From Going Thru Before It Was Processed After Finding The Policy It Stated That They Do Not Offer Refunds Only Store Credit So I Said Go Ahead And Send I Guess Not Until July 23, 2024 I Got A Message Back Saying This Is Your Tracking Number Your Order Is On The Way So I Had The Tracking Info And It Said My Package Would Arrive On The 25th. So The 25th Comes By And I Didn’t Receive My Package On The 26th They Say Sorry For The Mistake Your Order Is On The Way So I Ask For Faster Shipping They Say No And Offered A Discount For The Next Purchase So I Say Can I Just Get The Store Credit So I Can Pick An Item I Really Want Instead They Said No We Don’t Have Your Package So They Couldn’t That It’s On The Way That I Can Call UPS And Confirm That They Have It So I Called UPS They Said They Only Have The Label Created From The Store And They Don’t Have The Package So I Waited Couple Days Now Today Is The 28th Same Thing UPS Still Hasn’t Picked Up No Package So I Don’t See Why They Couldn’t Just Give Me My Store Credit If The Package Still Hasn’t Been Picked Up Like There Policy Says But Now I’m To The Point Where I Don’t Feel Comfortable Ordering From Them And I Just Want A Full Refund

  Business response

  07/29/2024

  Hello,

   

  It looks like the package was lost in transit and we issued full refund to our customer. We have emailed customer refund confirmation. If you have any further questions or concerns, please let us know and we will be more than happy to help. 

   

  Vengeance78 ORDER #********
  You have received a refund
  Total amount refunded: $42.98 USD. It may take up to 10 days for this refund to appear in your account.
  Order summary
  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I submitted and paid for an order totaling $420.23 on 3/28/24, this order included package insurance. UPS lost the package, politics ***************** (the vendor) was contacted and UPS approved a refund claim. It has now been a month and the vendor has yet to reimburse my money. I've had a hard time receiving reply from them regarding my order/refund and I feel as though they are scamming me out of my money. I was forced to purchase more items to replace what I ordered, as it was for a specific occasion, and now I'm technically out over $500, as I've still yet to receive a refund.

  Business response

  05/07/2024

  Hello, 

  We issued a refund for this order today back to the original method of payment. The claim with UPS was approved and we haven't received the check from them yet as it comes to us by mail. It appears the package could be lost while in transit to customer. We issued a full refund on 05/07/24. Please let us know if there is anything else we can do to resolve this. Thank you. 

• Initial Complaint

  04/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with on the site. I received an order confirmation. Now the site is gone and can’t get any information about my order. Can’t get a answer to phone calls or emails.

  Business response

  05/08/2024

  Hello, 

  
  

  This order was fulfilled 04/16/24 and delivered 04/18/24. Attached is a proof of delivery screenshot. Tracking number with UPS ******************. 

  We emailed customer this tracking number as soon as the order shipped to the email the customer entered at the check out. Attached is a screenshot proving this. We have attempted to call our customer on 04/22/24 and we left a voicemail regarding how to get in touch with our customer service and we haven’t heard back. Attached is a screenshot of that as well. I am not exactly sure what our customer referring to when they say the site is gone but here is a link to our active website *******************. Please let us know if there is anything else I can help with or if there are any documents I need to submit to resolve this. 

  
  

  Thank you, 

  Vengeance78. 

• Initial Complaint

  01/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On December 24,2022 I placed an order online through Vengeance78 to buy a pair of ****** Brand jeans. The total came up to $225.60, however the payment method I used was ******** so I made a payment of $56.40 on that day. After I placed my order, I received an email regarding confirmation on the order. The standard shipping for this business is 3-5 business days. On December 28,2022, I emailed them as I had not gotten any update on the order. They responded later on in the evening, apologized that no one had reached out sooner, and explained that their system flagged my order as medium risk for fraudulent activity. They then asked me to send a picture of my ID and to submit the last 4 digits of my payment method so they could verify my account with them, so no other issues would arise, and to continue with shipping and processing my order. I sent in a picture of my ID and told them my last 4 digits of my card, however I explained that my payment method was through ******** and I had already completed one of the payments. I still did not get an update so on December 31,2022, I emailed them again explaining I still have no update on my order, that online I could see my fulfillment status was stated as unfulfilled, and told them that my order needed to be delivered by January 6,2023; on January 1,2023, they emailed me an update saying they had received a high demand of orders and were experiencing some issues getting products sent out and apologized for the delay and inconvenience. So when I received that email i thought everything was okay, however I received an email today (January 2,2023) saying they needed a picture of my debit card so they can see the last four digits of my card in order to process my order. Immediately once they said that, I knew something was wrong and did not send them a picture of my card and even emailed them back asking why I needed to do that and once again explained that my payment method used was ********.

  Business response

  02/07/2023

   On Feb 7, 2023, at 9:48 AM,

  Hello, 
  
  I am reaching out with the explanation of the complaint we received complaint ID ********. Our customer ***** ***** placed the order on December 24. The order got flagged as a medium risk order as a fraudulent order. We reached out via email asking to send us the verification but we only received partial verification from *****. Because we couldn’t verify the customer, the order was canceled and the order was never shipped out. The payment wasn’t captured since the order was declined. I am attaching a letter we received from you. Please let me know if you need us to provide screenshots  and I will be happy to help. 
  
  
  Thank you. 
  
  
  Best Regards, 
  Olga. 
  

  Tue, Feb 7, 2023 at 10:19 AM
  
  Just wanted to add to my previous email that we contacted ******** and they confirmed that the payment was refunded to ***** on January 6th and refund confirmation was emailed to the customer as well. Please let me know if there is anything else I can provide to help with this.
  
  
  Thank you,
  Olga.
  

  Customer response

  02/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I did receive my refund however as I mentioned earlier with screenshots they asked me to send a picture of my ID which I did and then later on asked me to send them the last four digits of my debit card. I sent it to them but they wanted a picture of my debit which I was not going to send as that seemed to be a risk.
  Regards,
  
  ***** *****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩