ComplaintsforSix Nails Roofing

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The crew started on 11/21/22 and worked a full day. They returned on 11/22/22 worked from about 9am until 12pm and informed me that they will be back in two hours. Four hours passed and I contacted Carrie to find out if the crew was going to return that day? She informed me that yes and they were on their way back. Another hour and a half had passed and the crew finally returned at 5:30pm worked in the dark for the next two hours. On 11/23/22 the crew had not shown up and the garage wasn't completed and a roll of nails left on the roof. I contacted Carrie and was informed that the crew was on their way. The crew never showed up that day. On 11/24/22 Thanksgiving Day about 1:30pm the crew showed up without any notice worked on the garage for almost 3 hours. Once they had left my husband walked around our property and found empty alcoholic containers the crew had left in different locations on our property. Rob was contacted on 11/25/22 with the issues of the roof not being completed damaged items around the property the crew being intoxicated and of the tools including an open box knife being left by the crew. We were informed that all issues will be addressed and that the crew had been terminated. They went silent until 12/26/22 when Melanie called asking for the finale payment. Dan spoke with her, and Tru, they assured him that Tru was going to handle issues moving forward. On 1/3/23 the roof started to leak in multiple places. Tru came out and said they'll replace the ceiling fan and sent a crew out to tarp up the leaks. After disputing with Tru about alterations of vents and how we would prefer things to be repaired, Rob showed up on 1/13/23 to try and resolve the issue but also to threaten us with possible legal papers for nonpayment. We discovered that a Completion Form from Six Nails with our forged signatures was sent to State Farm on 12/7/22 to collect the final payment. Robs response was thats how we do it if you dont like it press charges.

  

  Business response

  01/30/2023

  Our company has reached out to the ******* attorney as of 1/30/23 to resolve any pending service issues. Their attorney is in process of coordinating. Please take notice that any resolutions will be handled through Six Nails and the customers attorney.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed a contract with Six Nails on replacement of our siding on our home in October of 21. No follow up from Six Nails until June of 22' about the siding. Siding replacement was started with out necessary ** code upgrade installed. I stopped Six Nails crew and asked them to correct. A few other minor issues were addressed and resolved during 2 day install. June 15th siding was finished. Aug heavy rains in the area lead to water pouring into our home, Six Nails came out insisted it was a roofing issue. More follow up with no response from Six Nails it cost me $3800 to repair roof. Additional rain came down and leak was not resolved. Issue was with siding. Wes and Tru came to my house took pictures agreed the siding was installed incorrectly, offered to fix after several days of repairs being made it is not fixed correctly and additional covered damage has been discovered. I sent and estimate to Six Nails for repair to my kitchen ($12k) which was ordering materials that did not match to our old cabinets due to age in an attempt to be flexible with the cost. In order to fix the kitchen correctly it is over $25k. Six Nails passed me off and told me to file an insurance claim with the sub contractor they hired to install the siding. I am stuck with paying to have the siding removed, damages made to foam insulation board repaired, vapor barrier upgrade uninstalled and re installed correctly, siding being reinstalled correctly and a remodel of my entire kitchen due to poor quality/incorrect siding installation. The damage to the foam insulation board likely extends around the entire 3 sides of the house and will require some additional inspection/removal of siding/repairs and replacements. This cost is unknown at this time but will exceed cost of the entire install of new siding.

  

  Business response

  11/11/2022

  After several attempts to speak with ** *** to resolve the matter. He proceeded to call our insurance carrier and attempt to file an unmerited claim. We  currently have this file with our attorney awaiting further action. Please close this file as it will be determined in a court of law. There will be no need of the BBB for mediation nor arbitration.

  Customer response

  11/22/2022

  Better Business Bureau:

  1)There has been no attempt from Six Nails to contact me. 

  2) "Tru" attempted to defraud my insurance company requesting on my behalf release of additional payments for incomplete work. Please note the signature line was falsely signed with out my consent or knowledge. 

  3) I have estimates attached to replace the siding that was installed incorrectly, costs to replace the damage to my kitchen as a result of the incorrect installation, finishing the installation of gutters and down spouts to my home (per our original contract), receipts for expenses I have been forced to pay out of pocket as a result of Six Nails sub contractor incorrect installation of the siding. This totaling over $64,514.

  4)The rejection letter of the insurance company representing the subcontractor due to the client failing to respond. This company "***** *******" I was directed by Tru from Six Nails to contact about the loss.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ***

   

  

  Business response

  02/06/2023

  Our company believes we have made every reasonable effort to resolve *** ***** claims. We have communicated with him and have serviced his repairs. There was interior damage caused from the leaking. The amount and items damaged are what we disagree with. Currently *** *** has an outstanding balance of $12,365.54. His contract with Six Nails is for $17,016.69 and has made one  payment of $4,651.15. Our Representative, Tru, had submitted a completion certificate to release and award the final funds to *** ***. After receiving, he did not make any other payments to us. The rejection letter is from the siding contractor and appears to still be pending. With the communication breakdown and differing resolution to monies owed, our company has turned this file over to our attorney for further action. *** *** will be receiving communication from him.
  
  Thank you,
  Laura H*****
  Six Nails Roofing

  Customer response

  02/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  1) My contract was for $7,000 for siding and gutters on my home. To date I still do not have gutters.
  2) Six Nails is using deceptive business practices to over bill homeowner's insurance for inferior workmanship and materials.
  3) The damage to my home far exceeds $12k, there is discovered hidden damage under the siding. Total to replace, fix holes and replace siding is $29K from Champion Window and Siding of Cincinnati.
  4) I have not had any calls/emails from Six Nails since Weds Sept 28th at 2:42pm. I reached out to Tru on Oct 4th at 11:34am, Oct 5th at 3:59pm, and Oct 6th at 5:13pm with no response. Context of the messages were the Subcontractor's insurance company was rejecting the claim for their client ******* Siding.
  5) I didn't contract ******* Siding to do the work and it is not my responsibility to file any claim with them. My contract is with Six Nails. 
  6) Attached is my contract with scope of work, a power point showing the amount of damage that was caused to my home by this subcontractor. 
  
  Regards,
  
  ****** ***
  

  

  Business response

  02/11/2023

  My attorney will be handling *** ***** file. Further communication shall be forwarded to their office. Please contact **** ********** **** ***** *** ******* ****** ***** **** ****** ** ****** ***** ************

  

  Business response

  02/20/2023

  I have forwarded your request to our attorney. I have also attached a letter mailed to *** *** on February 17, 2023

  Customer response

  02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  1) contact from the attorney has had no impact on the circumstances of the damage to my home.

  2) I am not confident that anything will develop from the attorney’s request other then closure of this complaint followed by another denial of responsibility.

  3) I am requesting this complaint stay open until the damage to my home is 100% rectified and at that time I would be willing to close it.

  4) I would also like to note that Six Nails is still operating by with the BBB accreditation being represented to current and potential clients. 
  
  Regards,
  
  ****** ***
  

  

  Business response

  03/06/2023

  I have attached the following items:
  Materials Specification Contract, Supplement Approval Form, Original Insurance Scope of Loss, and Revised and Approved Insurance Scope of Loss.
  The project at *** ***** is complete and all insurance funds have been released and received by *** ***.
  As stated at bottom of our Materials Contract, "Company's Limited Warranty: Warranty is for 2 years on full replacement contracts and 1 year on repair work contracts. No warranty exists until this contract is paid in full" I have highlighted the attached document. As of today, there is an outstanding balance of, $12,365.54. Six Nails Warranty will not activate until payment is received in full. 
  Also please note *** *** has initialed the following statement on the Materials Specification Contract, "Projected supplements are to be paid by your insurance carrier. These supplements may vary depending on the final agreed amount between you and Six Nails Roofing. Any and all supplements are owed to Six Nails Roofing." I have highlighted the attached document.
  Some of the items in question may be warranty related items. After receiving full payment on contract, we would be happy to schedule a time to look at them and determine what we believe is or is not the responsibility of Six Nails Roofing. 

  Customer response

  03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  this email doesn’t resolve anything. My contract was signed almost 2 years ago and the siding is still not installed correctly on the home. The scope of work was to include gutters and downspouts. Nothing has been stalled at this time. It is complete partial of Six Nails to state they are the ones who will determine if they are responsible for the thousands of dollars of damages. This is not to include the $7,000 I have already paid to get the leaks to stop. I have never seen a company that is this dishonest and void of business morals. The only acceptable outcome is restored to “before contract” condition! 

  
  Regards,
  
  ****** ***
  

  Customer response

  03/16/2023

  Siding is cut short in certain sections on back and front of house. This is leaving gaps between the end of the siding and c channel that holds the siding in.

  the vapor barrier upgrade fan food was several damaged under the siding by the installers and by the Six Nails employee who attempted to repair the leaking siding.

  there are areas under the windows that have gaps in the siding allowing water leaks.

  no gutters or downspouts have been installed. I have damage to a gutter on the back of the house that was caused by the Six Nails employee. 
  

  the installed punched holes in my foam board insulation leaving direct access holes into my sheetrock wall cavities. 

  I have paid over $7500 in out of pocket repairs to get the water leaks in the siding to stop, proper installation of the channeling that locks the top of the siding in and I have paid for insulation removal due to water, sheet rock removal, mold treatment and kitchen cabinets removed due to water damage. 
  

  this is all documented damage on the back of the house. There are also holes in the plywood covering the garage and unknown damage to the front of the home. 

  Customer response

  04/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ***

  1) document presented by Six Nails as certification of completion does not contain my signature. 
  2) document attached shows my signature and is one of the out of pocket expenses that I was forced to pay as a result of Six Nails contractors. Please compare the signatory lines. 

  3) ***** ******* insurance adjuster with Travellers informed me of the falsified document upon the submission of it. Six Nails submitted this document in an attempt to defraud my insurance company. Original document was submitted by Truman at Six Nails. 

• Initial Complaint

  04/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They came to my house and offered a free roof inspection. They said they found damage and asked who my insurance company was. They immediately called them and handed the phone to me. I felt uneasy and told them so. They said I had 3 days to cancel and I told them a lot depended on cost. After talking to insurance I called them the next day and told them it was out of my budget right now. They called me the next day and encouraged me to go through with the inspection to see if it was approved. Since then, they call me almost daily and leave messages, they text me almost everyday and show up at my house unannounced. One voicemail was offensive and sexually suggestive. Now they've left me a note saying I'm in breach of contract. I'm a single woman, living alone and it worried about them showing up and the aggressive/scare tactics.

  

  Business response

  04/28/2022

  Our company completes 700 roofs per year and are proud to be an A+ member of the Better Business Bureau.  Ms. ****** entered into a contract with our company and we fulfilled our obligations to her. She then breached her contract after her provided cancellation timeframe. Our company then proceeded with legal action. It was not until then, Ms. ****** notified the Better Business Bureau. We have attached the contracts Ms. ****** has signed and the letter mailed and delivered to her regarding our Notice to Commence Suit. We are seeking Ms. ****** to fulfill her contractual obligations as we have done. Otherwise, are company will proceed with legal action.

  Customer response

  05/02/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Six Nails has 14 reviews of which 8 are complaints similar to mine.  That's a 57.14% complaint ratio.  I don't care how many roofs they do each year, but it falls within their complaint ration here, that about 399 roofs done under duress.  I cannot help that their sales people do not act with integrity.  I have also filed complaints with Kentucky Attorney General and have given everything to my personal attorney. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  09/23/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Dec 2020 I filed a claim with my insurance company for hail damage. Looking for a contractor in my price range, when a sales person for Six Nails knocks on my door and promises me not only will they get the ins. company to pay for my hail damage, but also a new roof (which I did not want), and other sundry items, and I wouldn't even have to pay my deductible. On Feb 15, 2021, I signed a contract with them. They incorrectly wrote "roof" instead of "siding". They took my ins. company check, and marked that amount incorrectly, also. I was told that "work would start in the spring". So, not only did they not work on my claim other than submit photos, materials aren't available for 2 to 3 months, bringing the timeline for the earliest possible they can perform work would be December. They didn't even contact the insurance company until June. I want my dep back, but they want 25% of total ins. claim. If this isn't illegal, it should be. They get ~$2,400 for doing next to nothing.

  

  Business response

  09/24/2021

  Please find attached file pertaining to Ms. ***********. I have provided her a refund per our contract that she signed. She has stated she was proceeding with litigation. Therefore I have forwarded her file to my attorney.

  Customer response

  09/24/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I have not yet proceeded with litigation.  I decided to see if BBB could help.   So, I guess my next step is to contact an attorney. 

  
  
  Regards,
  
  ****** ***********
  

  

  Business response

  10/04/2021

  We were not finished dealing with the insurance company to get all repairs completed and covered. The process through insurance carriers do take time. Also, due to the COVID-19 climate we are all suffering delays in manufacturers and products often happen. With this in mind we do not provide or promise exact starting dates. However, we work dillengently with insurance carriers and our homeowners to make sure all repairs are accounted for and paid for by the insurance company. Our homeowners appreciate this service.

  On the front of her original contract signed and dated 02/15/2021 please note that it states:
  "agree to allow Six Nails Roofing to complete all prescribed repairs at prices determined by my insurance carrier with no
  additional cost except my insurance deductible."
  #9. On the back states:
  "If the work is approved by the insurance company, and this Contract is cancelled by the Customer later than three (3) days from execution but prior to commencement of work, customer(s) shall pay to the company twenty-five percent (25%) of the contract price or as determined by the insurance loss sheet replacement cost value, and not as a penalty, and the Company agrees to accept such as reasonable and just compensation for said cancellation, and for any temporary repairs or insurance claims representation and estimation provided. Payment is due to the address listed on front."
  
  
  I have issued refund checks totaling $590.95, which is the total owed for cancellation fee, less her prior payment. 
  
  Our company views this matter settled and closed.
  If she proceeds with litigation we will proceed accordingly.

  Customer response

  10/04/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ***********

   

  1st:  I have not received the amount stated as of this time. 

  2nd: They told me work would be done in the spring, yet they didn't contact my insurance company until June, over 4 months after signing the contract.  I had to do the negotiation myself, which was the whole reason I hired them in the first place.  And even though I only hired them to do siding, the man who came to my house, without notification btw, tried to pressure me to have the roof done. I told them they were not doing the roof. So, to the point, according to my conversation with my insurance company, they only actually talked to my insurance company the one time.  On 2 other occasions they asked for a copy of my claim, those were in February and September.   So, yeah, negotiations can take a long time if you don't actually do anything.   

  Also, I have several health conditions, including DVT and some heart irregularities, hearing somebody climbing around on my roof without permission or notification while I am resting was distressing and could have caused me serious problems.  That was irresponsible and unprofessional of them. 

  I was not adverse to them making money for the minimal work they have done, but they had no interest in discussing anything with me. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩