Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of last year, I purchased 6 water purifiers for our church brethren in remote ******. 1 pump failed while under warranty. I tried to contact GoSun but they never answer the phone. Finally, after many attempts, I got a call and rep assured me she would send an email to get the replacement and info about purchasing 2 more units. Never got mail. I've mailed, called, left messages in help, sales, and ext 3 to no avail. I've never experienced a company so unresponsive to any contact. Seems I won't get pump and they lose a sale. Frustrating.

  

  Business Response

  Date: 05/02/2025

  I hope this message finds you well.
  Unfortunately, the GoSun Flo is currently out of stock. While we do have the Flo Pro available at the moment, I understand from our previous conversation that it does not meet your specific needs.
  We will be sure to contact you if we receive stock of the GoSun Flo in the future.
  Additionally, following up on our phone call, I sent you an email last Wednesday confirming that I had already processed your reshipment. For your reference, I’ve included an image of that email below.
  

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 15 2024 I ordered a **** *** * *** from GoSun. On Jan 16 the order shipped. the order came on a pallet in a shipping truck. There was a certain number of boxes i had to go through and a total number of 46 items in the boxes. I counted the number of boxes that were sent, and the matched the invoice. I assumed that within the boxes were the total 46 items. When i got around to opening all the boxes there were a total of 12 items that were missing. When i reached out to the company they acknowledged that they missed out on only 4 items. I informed them that there were a total of 12 items missing specifically four 266 power cores, and eight shines. When I tried to get the products they said that they were looking into it. I have been emailing them repeatedly since November and they keep saying "we are looking into the incident". With no further replies. I paid the full amount, now I would like to recieve all my packages.

  

  Business Response

  Date: 04/21/2025

  Hello ****,

  Thank you for your purchase with GoSun. We sincerely apologize for the mishaps that happened. We appreciate you for your patience as we resolve this matter.

  We are glad that we have finally resolved your concern and we have shipped you the remaining missing items through the new order number ******. 

  We hope that with the resolution given, you can take some time to take down the review here via BBB. If you need anything else, please don't hesitate to reach out to us. 

  Thank you for doing business with us. 

  Warm Regards,

  GoSun

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Gosun chilliest cooler. I bought it in late 2023. I really only use the cooler a hand full of times per year. Currently the cooler is saying the temp is warmer then what it really is. so the cooler will run none stop and freeze anything that is in it. I understand things break and happen. My Problem with Gosun is the lack of customer support. I'm 100% willing to buy the failed part. But getting any info or help from gosun as been impossible. I started a support ticket on March 24. All I get is we are getting to emails thanks for being patient, thanks for understanding. Nothing resolve my failed cooler.

  

  Business Response

  Date: 04/15/2025

  Hello *******,
  
  Good day! We are so sorry to hear about your recent experience. We appreciate you writing us a review. 
  
  Please know that according to our website, under ****************, we only have a scope of 1-Year Warranty and the order was from January 11, 2023 for Chillest. 
  
  In this case, it's already out of the warranty period but we can offer to sell you a new one for 50% off. Since we are also connected via email already, we can absolutely continue there and we hope you can take down the negative review here since we are absolutely willing to help you out. 
  
  Sincerely, 
  GoSun Team

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The solar oven was ordered 2-18-2025, funds were taken by go sun 2-18-2025. The product was never delivered. The company, go sun, will not take my call with a live person. Just recordings. Refuses to call back. If someone that speaks english will please call me and inform order status.

  

  Business Response

  Date: 03/27/2025

  so sorry for the delay. Our phone system was done for awhile.. 

  We will resend your oven right away.  You can follow up at *****************    ###-###-####

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Defective Products and Poor Customer Service from Gosun Dear Sir/Madam, I am filing a complaint against Gosun regarding the defective products I purchased and the lack of resolution from their customer service team. As a loyal customer for over two years, I purchased the Gosun Sport Oven, Gosun Portable Battery, and Gosun Chilliest Fridge. However, all three products have malfunctioned and are now unusable in the manner intended. Gosun Sport Oven: The stand is NOT durable and the cord doesn't work. The product is completely nonfunctional, especially in outdoor settings, where it should operate without being plugged into an external grid. Gosun Portable Battery: This battery stopped charging over a year ago, rendering it useless for its intended purpose—providing portable power when off the grid. Gosun Chilliest Fridge: This fridge only works when plugged into an external power source, failing to operate independently as intended for camping or off-grid use. I contacted Gosun on March 3rd, 2025, and provided my order number on March 8th, 2025, as requested. However, despite receiving a feedback email, there has been no resolution or replacement offered. I seek replacement parts or items for the defective products mentioned. These products were intended to function independently without being hooked up to the grid, but due to these defects, they are no longer reliable or usable. As a loyal customer, I am disappointed with the lack of assistance and hope the BBB can help resolve this matter. Thank you for your attention to this issue.

  

  Business Response

  Date: 03/27/2025

  Please write to our customer support at ****************. or call ###-###-####. Please have your order number, name and shipping address ready. We want to help you right away with any concerns.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

   
  i sent this via email on 4/8/25 to [email protected]. I get no response from BBB and NO response via the GOSUN. Please reopen and check your emails thank you. I am writing to formally file a complaint against GoSun with regard to defective products and lack of customer service response. As a long-time and loyal customer, I am extremely disappointed in the way my concerns have been ignored. On March 3rd, 2025, I submitted a grievance to GoSun regarding issues with both my GoSun Oven and my GoSun Chillest Fridge, which appear to be defective. I was later asked via email to submit a video demonstrating the issues, which I did promptly. Since then, despite multiple follow-up attempts, I have received no response or resolution. Please find below the video link of the issue. It is now over a month later, and I feel completely disregarded. This delay and silence is unacceptable—especially given my loyalty to the brand and the nature of the issues with the products. I am requesting the following resolutions: A formal acknowledgment of my complaint and video submission. A thorough assessment of the issues with the GoSun Oven and Chillest Fridge. A prompt replacement, repair, or refund for the defective products. An explanation as to why my communications were ignored for over a month. I urge the Better Business Bureau to treat this matter with urgency and help facilitate a proper resolution. Thank you for your attention to this matter. ****************
  
  Sent from ******* ****** 
  
  
  
  Regards,
  
  ******* ******
  

  

  Business Response

  Date: 05/05/2025

  Hi *******,

  We are very sorry about your most recent experience and rest assured we will be resolving this continuously via email and will only be handled by one of our customer service representative so everything will go smoothly. 

  Please check the email sent by our support team. We thank you for your patience and understanding while we resolve your concern.

  Warm regards,

  GoSun Team

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoSun Order #***** NEVER DELIVERED My order of a ***** ***** **** was never delivered (now March 10, 2025). We paid in full on December 1, 2024. I have never received a refund or a response to the multiple emails I've sent. I've also written on GoSun's chatbox and have called every extension on their phone service (No one has ever picked up the phone on any extension line, at any point during their working hours when I've called). We live in ******; the ZIP code associated with this is not accurate as ******** Postal Codes were not accepted by the form. ***** Return Tracking Number************

  

  Business Response

  Date: 03/27/2025

  please contact customer ******* ****************    or call ###-###-####.  

  have your ticket number and full address ready please 

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *********
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2024, I placed a deposit for a solar panel intended to be installed on my car. Attached is a copy of the advertisement, which is still active on their website and clearly states that the deposit is 100% refundable. Since then, I have purchased a different vehicle and no longer require the solar panel. I have attempted to contact their customer service multiple times—making at least six phone calls, sending two emails, and posting on your ******** page—yet I have received no response. I am deeply frustrated by the lack of communication, as the deposit I paid has not been refunded, despite repeated efforts to reach their office. I am requesting a refund of my $85.00. Thank you.

  

  Business Response

  Date: 03/27/2025

  we will process your refund right away. Sorry for any delays in the past. 

  Confirming the following information

  Complaint Involves:
  Service Issues
  
  Customer’s Statement of the Problem:
  
  On July 4, 2024, I placed a deposit for a solar panel intended to be installed on my car. Attached is a copy of the advertisement, which is still active on their website and clearly states that the deposit is 100% refundable. Since then, I have purchased a different vehicle and no longer require the solar panel. I have attempted to contact their customer service multiple times—making at least six phone calls, sending two emails, and posting on your ******** page—yet I have received no response. I am deeply frustrated by the lack of communication, as the deposit I paid has not been refunded, despite repeated efforts to reach their office. I am requesting a refund of my $85.00. Thank you.
  
  Complaint Background:
  Order Number: Order #*****
  
  
  Disputed Amount: $85.00
  
  Desired Settlement: 
  Refund

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. They refunded my deposit. Thank you, BBB!
  
  Regards,
  
  ******* **** ****
  

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a solar fusion oven dec 30th, they send me a tracking number with ups and they yet still have not shipped it. I called 4 times, and emailed them 6 times. They are not giving me updates or information on why they have not shipped it. I even called ups and they said that gosun has not set up a time or date for pick up. I never been through this in my life. Either they ship the product or send me a refund. I've had products from China come in less then a week. This is not fair for customers to go through this. I need to know what's going on.

  

  Business Response

  Date: 03/27/2025

  hi sometimes ****** UPS loses things...we will get back on it sorry for any delay

• Initial Complaint

  Date:09/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a solar oven from the company on May 21, 2024. I waited over a month for an update before contacting the company through both their phone line and an email. I requested an update on the order status and then as the company did not reply to me I requested a refund. I have not heard back from the company in over four months, and as far as I can tell they simply took my money and have no intention of providing the product.

  

  Business Response

  Date: 10/11/2024

  customer has been refunded
  they placed a $100 deposit on a $2999 product. 

  our automated post purchase message system indicated that "your order will ship soon" but that is not the case here. 

  Customer Answer

  Date: 10/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **********
  

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a new solar oven from gosun and recieved a non working piece of junk that is missing parts.had a talk with them on email and they won't honor guarantee. I have pics,receipt and email but don't know how to attach to complaint feel free to let me know where to forward them to so you have them thank you.****

  

  Business Response

  Date: 07/10/2024

  Hey ******, our apologies for the miscommunication. Based on the pictures you had submitted we were able to determine that the scratches on the reflectors were cosmetic and wouldn't affect the function of the product. We offered either a partial refund (since the product would still function as intended) or a return and full refund or replacement. Please respond to the open support ticket and let us know how you'd like to proceed, we're happy to honor whichever decision you make.