ComplaintsforAbove The Rim New & Used Tires, LLC.
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had radiator installed, done poorly. Left things loose and put on wrong. Caused me to breakdown twice. I may need a new engine and other repairs to car/engine.Business response
03/03/2023
THE CUSTOMER ASKED US TO INSTALL HIS RADIATOR HE HAD HIS OWN PARTS AFTER IN SPECTING TO NEW RADIATOR WE DISCOVERD IT WAS THE WRONG ONE AND THE OLD RADIATOR HAD A 1/4 INCH HOLE IN IT. THE CUSTOMER ASKED US TO STILL PUT BACK IN SO HE COULD DRIVE IT UNTIL HE RETURNED THE NEW ONE THE HE ORDERED ONLINE. I TOLD HIM NO BECAUSE IT'LL OVER HEAT AND MESS UP THE ENGINE. WE FOUND THE RIGHT ONE LOCALLY AND GOT IT INSTALLED MADE SURE THAT EVERYTHING WAS BACK IN PLACE. IT TOOK US SOMETIME TO GET THE TEMP FROM RUNNING HOT BUT AFTER GETTING THE AIR OUT THE LINE IT DID AND CUSTOMER TOOK THE VEHICAL. I BELIEVE THE CUSTOMER HAD BEEN DRIVING THE VEHICAL WHILE IT WAS RUNNING HOT WAY BEFORE HE ASKED US TO INSTALL THE RADIATOR THE HOLE IN THE ORIGAL ONE SUGGEST THIS, PLUS HE DROVE IT TO US WITH LITTLE TO NO ANTIFREEZE IN IT. HE ALSO COULD'VE BROUGHT THE VEHICAL BACK THE FIRST IT BROKE DOWN IT HE FELT IT WAS SOMETHING ON US BUT NEVER DID. I BELIEVE THE CUSTOMER IS TRYING TO MAKE US PAY FOR HIS NEGLIGENCE PRIOR TO THE INSTALL, NO THERE WILL BE NO REFUND. WE APPRECIATE THE BBB CONCERN IN THIS MATTER.Customer response
03/14/2023
Basically Above the rim auto did a piss poor job of reinstalling my radiator. Their negligent behavior caused irreparable damage to my vehicle and engine. And I'll be seeking legal action against them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.