Business ProfileforCincy Tool Rental Inc.

My wife went to Cincy Tool Rental on 8/26/2023 for a chipper shredder. The rental team member gave her a crash course how to operate. When he hooked it up to my truck he noticed the wires for the lights were cut so they wrapped the wiring around the frame and sent her on her way. The piece of equipment looked like it was past due it's check ups and had a lot of hrs on the engine, I wasn't too happy about the safety hazard of no lights. I started it up and engaged the clutch and saw smoke coming out of the engine area. I tried to put a 3/4 round branch but the auger pulled it in a little and just kept spinning while the branch didn't get pulled in. I shut it down and called the Cincinnati location and explained what the machine was doing and the team member talked me through the process it get it going and I told him there was smoke and I tried to load a small branch with the same results. The team member told me to call the ****** location and see if someone would come out. I called the ****** office and a team member there helped troubleshoot over the phone and he told me there were two bolts to unfasten and tip back the shoot and check if it was clogged. I was surprised to see that there was debris a lot of debris in it, the team member told me that should fix it he had to go, and I got my plyers and cleared it all out and put back together. I started it up and engaged the clutch and no smoke, so I tried to put a 3/4 diameter branch in it but it would only pull it in a small amount and I would back it out and try again but it wouldn't pull it in. I tried to call the ****** location at 5:20 pm but nobody answered, I let it ring until it quit. I was not able to get the job done, please look at reviews from this company and inspect the equipment you are renting. I was charged $430.45, so I called the corporate office and spoke to Tim, the regional manager, he said the company would split cost and I agreed. After I got out of work, he changed his story to 30% off.