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Find a Location

First Student has 663 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • First Student

      191 Rosa Parks Street, 8th Floor, Cincinnati, OH 45202

    • First Student

      217 Race St Adrian, MI 49221-2035

    • First Student

      2 East Lake Circle Airdrie, AB T4A 2K1

    • First Student

      225 MacKenzie Avenue Ajax, ON L1S 2G1

    • First Student

      1812 S. 12th Street Allentown, PA 18103

    Business ProfileforFirst Student

    Transportation
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.24/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers student transportation services.

    Business Details

    This is a multi-location business.

    Find a Location

    First Student has 663 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • First Student

        191 Rosa Parks Street, 8th Floor, Cincinnati, OH 45202

      • First Student

        217 Race St Adrian, MI 49221-2035

      • First Student

        2 East Lake Circle Airdrie, AB T4A 2K1

      • First Student

        225 MacKenzie Avenue Ajax, ON L1S 2G1

      • First Student

        1812 S. 12th Street Allentown, PA 18103

      Headquarters
      191 Rosa Parks Street, 8th Floor,, Cincinnati, OH 45202
      BBB File Opened:
      4/17/1997
      Years in Business:
      25
      Business Started:
      7/6/1999
      Business Incorporated:
      8/28/1991
      Type of Entity:
      Corporation
      Related Businesses
      Business Management
      • Mr. Tom Secrest, Vice President
      • Mr. Darryl Hill, Senior Vice President
      • Mr. John Kenning, President/CEO
      • Mr. Dean Suhre, COO
      Contact Information

      Principal

      • Mr. John Kenning, President/CEO

      Customer Contact

      • Mr. John Kenning, President/CEO
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      39 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      My children went through a distressing incident with their bus driver today, May 10th, 2024, at 3:37 pm. They informed me via text that the bus driver had kept them on the bus against their will for 15 minutes before allowing them to disembark. Upon receiving the message, I rushed to their location, which turned out not to be their designated bus stop. Upon arrival, the bus driver, named Fred, ignored my inquiries about the situation. Despite my repeated requests for him to release my children, he remained unresponsive. Eventually, two more students emerged from the bus along with my children, and they sought refuge with me as I contacted the authorities to report the bus driver's behavior. The incident endangered the lives of the children, as witnessed by one student who was nearly trampled as the bus abruptly moved while students were still standing. The children were understandably frightened and distressed, with my sons experiencing heightened anxiety, possibly triggering an asthma attack. ********* Police Department case# ************ ********* ** *****

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      DAna V

      1 star

      03/20/2024

      The bus driver targeted a 12 year old child. Even with a complaint, physical evidence and him admitting to it. We had to contact the police and the corporate office before he was removed from the bus. He continued to be the driver for 4 1/2 days. Once corporate found out he was instantly removed. Now he's suspended while investigated. There should be no he might come back. He is a predator and he should not be driving a school bus and it should be in his record so he can't try to groom another child. The child is traumatized and if we can't trust our school bus drivers who can we trust. Our kids safely are in these people's hands. He abused his title of a trusted safe school bus driver!

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