ComplaintsforColerain Auto Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought **** ****** *****, on May 6 2023, I put a down payment of 4500. My payment was due on June 6 2023. I called him and explained I would have my payment a couple days late. On June 8 my my car kept stalling out . I called him Immediately and he said he’d have his guys tow it and fixit I called and called for 2 days letting him know I had his payment and what’s wrong with my car and he said he wasn’t giving back my car unless he had 650. I was mad but told him ok he then said No he wasn’t giving it back that it’s ohio right. I was stolen from. I begged and pleaded he kept hanging up on me. I’m now loosing everything because I got scammed by a crook I’m 50 years old and never thought this would happen. This man is using Ohio laws to steal from people . No one in their right mind would give some one 4500 and walk away from it. Please help me, I’m loosing everything because I’m a stupid woman that gotten taken advantage of ******* ******Business response
06/27/2023
Dear, ******* ******
Your vehicle a (**** ****** ***** VIN#*****************) was repossessed on 6/9/2023. You can reacquire the vehicle but the loan would need to be paid in full. The balance of the loan $5,751.30 plus a repossession fee of $350.00 plus an $18.00 a day storage fee is due within 30days from repossession.
Sincerely,
Colerain Auto Center L.L.C.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
8648 Colerain Ave
Cincinnati, OH 45251-2930
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.