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Complaint Details
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Initial Complaint
11/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This vet has a hard time keeping **** ******* **** CD 8 and 1/2 lb chicken in their office for me to purchase for my cat. I finally went to ***** and receive it on time every two weeks but TLC vet only provided the prescription with one refill with a note along with it stating they do not work with *****. They are refusing to send prescription to ***** because they said I am to buy the product from them. This is holding a prescription hostage and causing harm to my petBusiness response
11/30/2023
I am responding to the complaint filed by ***** ****. It is out of an abundance of caution that we try to avoid online providers of veterinary products. We are not **** vouch for the authenticity of the product and we are un**** to accurately advise clients on the administration of the product if the provider or manufacturer is in question.
There is no legal or ethical obligation to provide a client with a script for an online service. However, to provide *** **** with our usual standard of excellent veterinary care, if *** **** would sign a waiver relieving the facility of any and all responsibility for the scripted products that she buys online, we are willing to write a script for her.If I can be of further service, please let me know.
Stephanie C**** DVM
Customer response
11/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ****
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Contact Information
11808 Hamilton Ave
Cincinnati, OH 45231-1131
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.