![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSparkpeople Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have used sparkpeople.com website since 2012, to record my weight, food intake exercise and personal notes about my eating and exercise at the website. Suddenly as of August 17,2021, I received a message that the business does not exist any more without prior warning. I tried to retrieve my data but the the support website just told me they are sorry, that data is not retrieve able. I believe it is my personal data and I should be able to retrieve and download it. If there was a warning, I would have saved it prior to closing the business. I believe, I have been wronged and probably many millions of people who used the website as well. I want BBB to investigate and give me my data back which I have put in for last several years. I do not seek any monetary compensation at this point, if they retrieve my data and send it to me. I am sure it exists on a server some where. Please help, this is very important to me and millions who trusted the site. Thanks. ******* ***Business response
09/04/2021
We appreciate her note, and her passion and usage for our SparkPeople service. Unfortunately due to financial needs of running an ad supported site, we closed SparkPeople in August. We posted notice of this closing prominently on our site starting in June. We made downloading of much of our user data available between June and August. Now that the site is closed, we have deleted member data for member's privacy.Customer response
09/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ***
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.