Business ProfileforClearly Amazing

This complaint is related to non-existent customer service by this company. We entered into a 3 year contract with Clearly Amazing in November of 2021. That contract included service to the lights as needed if they were not working. In 2023, they hung the lights cut and stored for our home and one of the wreaths had most of the lights out. I called and left voicemail x 3 without response. I emailed and got no response. I even Facebook messaged the company regarding the need for service and got no response. So we went the entire season with one wreath lit and one barely lit. Since our contract was up, and the service was poor, we opted to advise them we want out but were interested in purchasing the lights. Of course, they were all ears if they were going to make money. They quoted a super high price for the 3yo lights and said they would deduct $75 for the wreath since those lights do not work. We told them we wanted the $75 credit for no service for the lights as contracted and two different people agreed to process that credit. The last was Aaron F*****. We 2 weeks after the 1st person agreed and never received. Aaron said last Friday he would process it on Monday 1/29/24 and once again we never got the credit.