Current Alerts For This Business
According to BBB files this business has a pattern of complaints concerning consumers experiencing something wrong with the products (damaged from the factory, wrong size doors, parts missing etc) Large number of complaints also reference long wait times (installations, scheduling, return calls, etc.). Also, consumers reported there are delivery issues (parts not being delivered in a timely fashion). Consumers have reported installers not doing the job right and having to have multiple trips to their home for service. Complaint contact responses seem apologetic and empathizing with the consumer; The consumers are more accepting to the responses and assistance Champion has offered. Complaint volume overall has been trending downward and progressing with processing complaints with the best interest of the customer in mind.