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            Business ProfileWine Rack Concepts, LLC

            Wine Storage
            BBB accredited business

            Contact Information

            1630 Sherman Ave

            Cincinnati, OH 45212-2544

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            Email this Business
            (513) 644-5300

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/8/2023

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Wine Rack Concepts, LLC in Cincinnati, OH manufactures and resales wine racks for homes, wine stores and restaurants. Materials include wood, glass and metal including glass wall enclosures, entire wine rooms and refrigeration.

            Business Details

            Location of This Business
            1630 Sherman Ave, Cincinnati, OH 45212-2544
            Email this Business
            BBB File Opened:
            4/19/2023
            Years in Business:
            2
            Business Started:
            6/17/2022
            Business Incorporated:
            6/17/2022
            Accredited Since:
            5/8/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jon Jansen, Managing Partner
            Contact Information

            Principal

            • Mr. Jon Jansen, Managing Partner

            Customer Contact

            • Mr. Jon Jansen, Managing Partner
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Dawood A

            08/31/2023

            On July 26th I ordered a wine rack, which I had to have no later than 10th of August, my salesman Luis R******** told me that I will have it by then if not sooner. On August first I called to make sure the item was on schedule, Luis said he will find out and call me the same day (you guessed it) no call! I had scheduled the installation of my kitchen new kitchen cabinets and appliances for the 10th of August. I called every day twice to make sure the rack would be on time, every time they lied to me. The rack was sent to me by August 16th, it was a six feet tall rack, my order was 7 feet tall, tony the manager offered to send me a one foot extension for me to build on top of the 6 foot rack. At that time I had enough. This company cost me at least $2000 in workers sitting around and waiting. BTW, They say it is made in America is also a scam, the rack I received was made in Mexico!

            Wine Rack Concepts, LLC Response

            09/11/2023

            Thank you for the feedback. Im sorry to hear that you had to wait longer than expected for your wine rack. Our goal is to always have customers receive their product as quickly as possible and in a reasonable timeline. The requested date was not possible as per our discussion and an order was placed with that understanding. That is why when the rack was close to shipping, we were calling you daily (as per your request) with updates on when the rack would be able to ship so you would know the exact ship date.

            Local BBB

            BBB Cincinnati

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