Business ProfileforBody Alive, LLC

Back on 12/6 at 6:54 p.m. Body Alive took me off the waitlist for a class that started at 7:00 P.M. I quickly emailed them to let them know that I last checked the waitlist at 6:40 p.m. and was still not in, so with not being given notice until 6:54 p.m., there was no possible way for me to make it to that class on time. I had asked if they could please not charge a no-show fee, and they responded, verbatim, "We are happy to refund you the $10, due to the situation you were in." Assuming that they would do as they promised, I believed they refunded me. However, after checking some old transactions on a budgeting app, I saw that they never refunded me after all. I emailed them again from the same email chain, asking if they could go ahead and refund it. I got nothing but a curt email that it was now too late to refund anything. Body Alive clearly knows they broke their word to me and charged me an unfair fee to begin with. I see no reason why they can't refund it, or even offer it as a credit on my account. I know this is not a crazy amount of money, but it is still MY money that they're holding on to. I'm really disappointed by their behavior here. Attached are the emails I've mentioned.