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ComplaintsforBody Alive, LLC
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Complaint Details
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Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Back on 12/6 at 6:54 p.m. Body Alive took me off the waitlist for a class that started at 7:00 P.M. I quickly emailed them to let them know that I last checked the waitlist at 6:40 p.m. and was still not in, so with not being given notice until 6:54 p.m., there was no possible way for me to make it to that class on time. I had asked if they could please not charge a no-show fee, and they responded, verbatim, "We are happy to refund you the $10, due to the situation you were in." Assuming that they would do as they promised, I believed they refunded me. However, after checking some old transactions on a budgeting app, I saw that they never refunded me after all. I emailed them again from the same email chain, asking if they could go ahead and refund it. I got nothing but a curt email that it was now too late to refund anything. Body Alive clearly knows they broke their word to me and charged me an unfair fee to begin with. I see no reason why they can't refund it, or even offer it as a credit on my account. I know this is not a crazy amount of money, but it is still MY money that they're holding on to. I'm really disappointed by their behavior here. Attached are the emails I've mentioned.Business response
05/08/2023
After becoming aware of the situation of the delay in getting the $10 refund to ****, our company has issued the refund and let our client know that she was being refunded her no show fee for December 6, 2022.Customer response
05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
10/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I've received conflicting information from Body Alive regarding my membership. My purchase history on their website states that my membership was set to begin on December 31, 2021, while they claim that the receipt for my purchases states that my membership was set to begin on October 12, 2021. They charged me $109.00 on October 12 and initiated my membership on that date. They will not provide a refund and expect me to begin membership on October 12.Business response
10/19/2021
Hello, ******-
Thanks for the response and for giving us the opportunity to make things right. We apologize if any of our communication was unclear- it is certainly not our intention to mislead and we do try to be as transparent with our membership rollover policy as possible (hence the email confirmation outlining the billing date, our policy listed on our FAQ Page, and an open-ended welcome email issued by our studio manager). However, we fully acknowledge that the 12/31 date (which, for the record, is simply the default set in the future date in our system which we then edit to match your promotional end date i.e. 10/12) can create some confusion. As such, we have refunded your $109 membership rollover back to your card on file. You should see this reflected soon.
You are welcome to remove your card from file at any time via the app or our website.
We wish you continued good health- please take care and have an amazing Monday evening!Customer response
10/19/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.