![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforJR Body Shop
At-a-glance
Related Categories
Business Details
- Location of This Business
- 106 Island Rd, Circleville, OH 43113-9056
- BBB File Opened:
- 11/7/2022
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I wrecked my vehicle in August of 2020 and went to JR Body Shop since they were covered under my insurance. They had originally told me that it would be roughly 40 days to complete repairs. I did not get my car back until this summer of 2022.
The body shop had then told me that any issues that I had noticed on the vehicle was to be put on a list so proper corrections could be made. Please note they received the check for estimated damages from my insurance at the end of August 2020 to make repairs and did not charge me a deductible when they returned the car to me the first time since they took nearly a year and a half to make said corrections.
I returned the car to them roughly 2.5 months ago as of today's date (November 7th, 2022) to have additional corrections made that were either new problems or existing ones not fixed the first time (fix paint swirls on new paint, add original decals to fenders, fix front splitter, fix rear backup camera, fix rear bumber imperfection in paint, fix front grill deformation, reinstall indicator lights (purchased by me) that originally came on the car before car was wrecked).
They have continually told me week after week of calling them that the car should be done in a couple of days or the following week. This has been an ongoing issue since the car was originally given to them in August of 2020. I have tried to be extremely patient with them but I do not believe it is fair that they have had my car for going on 2 years while I only had the car in my possession for roughly a year.
I think it is absolutely unacceptable and that the proper corrections need to be fixed and that my car should be returned to me as soon as possible considering I have been relying on my only other car to get me everywhere. All contracts have been verbal agreements. I believe these are good people that have just been giving me false information as to when my car will actually be done or just not working on my car even though it should've been priority.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.