Business ProfileforHammel & McCrady Heating and Cooling

BEWARE.. DO NOT... I REPEAT DO NOT TRY TO USE THIS COMPANY. The only good thing about this company was the receptionist. She was as sweet as can be and worked hard to get a tech over to our home ASAP, but when the tech arrives he saw that I was a women and thought I was a complete idiot. Not only did he try to state that he's never seen a system like ours before (even though we have a newer system) but stated that we needed a part from the inside of our furnace that he wouldn't even know how to begin to get. Which was laughable, because I knew better and because it was our outside unit that was giving us issues something that I had already stated. So I called **** and guess what? Not only did they say that he tried to scam me, but that if he was truly HVAC certified then he would know the system we have and that it is fairly new. And guess what if the guy even bothered to open my outside unit at ALL he would have seen that a mouse shorted the system. ?? A mouse that was still sitting between the two bolts. SO **** replaced the two parts at a reasonable price the very same day and we have heat. The saddest part about all of this is I told both men that showed up that "looked" at my system that there are four kids, a toddler and an elderly women in this home and that we really really needed to get the heat up and running before the freeze storm came in and that I did not have new system money. You know what this man said "well I don't know what to tell you. You need a new system and walked out the door." I was so distraught, because my kids and grandma were gonna freeze in this house, because I couldn't afford to drop 20 plus grand on a new system and the house is so large that space heaters wouldn't do much. Do not call this company. Call **** cause at the very least you'll get honesty and chivalry.