Business ProfileforLuna Spa and Skin Clinic
Products & Services
Business Details
- Location of This Business
- 1173 N Court St, Circleville, OH 43113-1303
- BBB File Opened:
- 1/9/2023
- Years in Business:
- 2
- Business Started:
- 4/21/2022
- Business Started Locally:
- 4/21/2022
- Alternate Business Name
- Luna Spa LLC
- Business Management
- Ms. Emmy Rollison, Registered Agent
- Contact Information
Principal
- Ms. Emmy Rollison, Registered Agent
Customer Contact
- Ms. Emmy Rollison, Registered Agent
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I purchased 6 sessions of “DMK Body Enzyme Therapy” for $1319.18 according to their record-required in cash because they would not accept check/credit card and they only take cash. They said that I had to schedule online and I explained that “I don’t do things online” (purchasing, scheduling etc) because I’m not comfortable or familiar with it. **** said, “We will handle it all for you”.
I went and got the cash & returned w/ $1400 I was given coins but she said she returned $80. I asked for a written receipt. **** said that they don’t give receipts, everything is online.
I was told each treatment would be $190.
On 11/15/2022, I paid $163.28 for products they used on me during the service that were not included in the initial cash amount paid that I thought were products that I would be taking home to use. I gave **** my card to pay for the products. She kept my card on file without my knowledge
I was charged an additional $225 on my credit card in addition to the $1319.18/$163.28 11/18/2022, there was a charge on my Visa for $242.32 for charges that I did not approve and was not made aware of before being charged because the treatment was “body” and also because I had paid $1319.18
When I saw the charge on my credit card statement for charges in addition to the $1319.82 cash that I had paid, I canceled my card & future scheduled appointments that I had scheduled ahead because of my concern of additional upcharges on my credit card without my approval.
I wasn't given a paper receipt or explanation for any additional charges & had to have family help me locate the receipts online.
There is $897.46 from the $1319.18 remaining in vouchers that **** won't release for me to schedule & won't refund. I stopped in to schedule & she won't allow me to. She said that she would have someone create an agreement for me to sign. I left and called later.
She said that she would only return $500 of the $879.46 but only after I sign the agreement that she is having created.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.