Business ProfileforG M S Management Co., Inc.

My ceiling fan broke on July 2nd. I called that day and left a message that the cord broke and needed to have it fixed, but since it was a Sunday, you were closed. My brother, ****** ******, called on Monday and spoke to someone. She told him that it probably wouldn’t be that day someone comes out, but either Tuesday or Wednesday. Tuesday was the holiday, so I didn’t expect anyone to come out. Wednesday, still no response. Thursday? No response. Called again on Friday and spoke to someone saying that our unit (**** ********* *) was next on the list and someone was on their way out THE SAME DAY. No one showed up. Called again today (Saturday July 8th) and no one answered. Several messages (5 points of contact to be exact) have been left with no response, call back, or maintenance arrival and nearly a week later, my ceiling fan is still not working.  It has been EXTREMELY hot and humid recently and the air conditioner only stays on for so long. With this extreme heat and my underlying health conditions that worsen in extreme heat, I can’t even sleep in my own bedroom because the temperature difference is that significant. We pay too much for this unit for the leasing office and maintenance to drop the ball the way you are.  I understand we are not the only unit out here that needs assistance, but I do not appreciate being told that someone will be out the same day and there is no follow through.  It’s only getting hotter and it’s going on 7 days now without being able to sleep in, let alone just be, in my own bedroom. This is the email I sent to my leasing office at Windsor Park Estates (part of GMS Management) FIX MY CEILING FAN AND FOLLOW THROUGH FOR YOUR TENANTS