Business ProfileforIntegrity Realty Group, LLC

I was a renter with this company at their property 'The U on Bagley' in Berea, Ohio from 11/16/2022-7/30/2023. From day one there was some shady practices such as showing me a video with a completely remodeled bathroom and different flooring in the kitchen, which was not what I received in my unit. I immediately sent an email asking why mine was more outdated then what was originally shown in which the response was merely 'renovation materials vary'. I had let this go as I was excited to move into my place. My time there was not bad but I did come across a few other problems such as doors not being replaced, my ceiling falling apart from water damage, and other issues which were never rectified. Upon move out, I turned in my keys early (7/30/2023) as I was taking a new job and needed to move. They let me know that I would be rent responsible until they found a takeover for my apartment. I have email communication with their leasing agent 'Leigh' from 7/24 (before I turned in my keys) confirming that my apartment was already rented because I reached out with my own takeover. The property did not communicate with me after I turned my keys in. I recently received my final move out bill in which I was charged rent for August & September, $166 in late fees, as well as a $110 cleaning fee. I have video proof of the apartment condition when I moved out, showing that it was thoroughly cleaned and taken care of. These charges are all fraudulent as I was told my apartment was rented from their office meaning I was no longer rent responsible and the unit was cleaned. I spoke with Nicole from their office the morning of 9/26/2023 and was spoken to extremely rudely. She told me that many things were left filthy and the charges would stand as it's not their responsibility to communicate if someone backs out, even though I let them know I had someone ready to rent. These actions need to be called out and looked into thoroughly as they are preying on young renters.