Business ProfileforConrad's Tire Express & Total Car Care

Thank you for this online opportunity to explain my terrible experience at your Brook Park location. 3/13/24 – Went online made appt for ******* ******* in steering column/Gas Pedal/ and throughout the car. I suggested that I might need brakes. I assumed that a qualified technician would work on my car because of this serious issue. 3/18/24 – B**** **** ******* - I talked with the staff about how bad my car really was. I explained the symptoms and I asked them to drive the car. They said it needed balancing of the tires and Rear Brakes. Spent $656.96 Drove it home at 5:30pm with same problem in steering column. Called Conrads to discuss and found that no one drove my car. They said I could bring in 3/20 at 8am. 3/20/24 – B**** **** ******* - When coming back to this location I discovered no appointment was made even though I had talked to them Monday night. Then they said there was no qualified mechanic there on Monday to work on my car. They said I needed a Ball joint fixed and 4 NEW Tires. – $1500 And that would solve my problem. They were very clear that if I drove the car off the lot and it wasn't fixed it was because it needed 4 NEW tires and they could NO longer help me. ?? I chose to have them fix the ball joint but not the tires. I was skeptical since the tires looked ok. Spent $323.98 Picked up at 5:30pm – same problem. 3/21/24 – Tried to determine what to do. Drove to pick up medicine and noticed the car had a burnt smell. My Dad called Parma York Conrads because he trusts Dave. 3/22/24 – PARMA YORK Conrad’s – Dave was very helpful and Bob was an Amazing technician - And they were a HUGE help!!! Again, I explained the severity of the car and suggested they drive it to really feel the problem. They said they drove car to see what I was talking about, but didn’t go far because it was so bad they had to turn back. They said I needed an Overhaul of my Front Brakes and that it what was causing the problem all along. Also, I needed shocks because they were leaking. Spent $1593.11 FACTS By Driving the car I was making it worse even though Brook Park said the car was fine to drive. Why would they allow me to bring in my car when no REAL mechanic was available on 3/18/24. Car started smelling on Thursday, just confirming that it was getting much worse while the team at BrookPark kept ignoring the symptoms. The Parma York Shop couldn’t even drive the car far because it was so bad. I had to replace the entire FRONT Braking system due to the negligence of the BrookPark team. Because they kept sending me away saying everything was fixed. I had to replace the Shocks due to the negligence of the Brook Park team. The notes from Parma York location say ‘Found LF Caliper seized completely. This was causing the front end to dive at speed and rear end to lift up and MAX OUT shock travel causing feeling of rear end jouncing up and down'. I have been a dedicated customer for 20 plus years, servicing my 3 cars at your Brook Park location, but this has been the worst customer service. I believe that I should receive some type of credit for these services that made my original problem much worse. Please contact me at ************ to discuss a solution. I have been told I have 4-5 accounts set up in your system, so please be sure to look thoroughly in your system for my data. Here are the invoice #'s for your reference: 3/18/24 - ********, 3/20/24 - *******, 3/22/24 - ******* ******** ******