Business ProfileforKeyBank

On 11/24/2023 through 11/27/2023, my identity was hacked by a malicious actor who made several fraudulent charges through various money transfer applications such as *****, ***** *****, ******** and *** *** ****. The malicious actor wired the money to a ***** ***** account and some went to a foreign bank account. The hacker, through 7 charges through *** *** ****, six of them on the same date, stole $9,808 from my Key Bank debit account. I immediately called the Bank to dispute the charges and they opened an investigation. To support my claim of fraudulent charges, I provided them with a written e-mail transaction with *** *** **** customer support that confirmed that the charges were fraudulent. Additionally, I provided the police report that stated that there was an ongoing investigation of theft that the ********* ** Police Department is conducting. Key Bank, initially gave me a provisional credit of the amount that was stolen. However, after concluding their investigation they determined that it was me who made those charges and reversed the provisional credit from my account on 02/01/2024. I immediately appealed the case and offered to provide any additional form of proof or documentation or anything else that they may require to prove that my account was hacked. They denied my case again. I would like to reiterate that 6 high amount charges were made from the account in the same period without any form of verification or safety mechanism to make sure that these charges were legitimate from Key Bank. I was able to get the rest of the money back that was stolen from my ** **** account whose fraud department was able to determine the proof of my case and returned my money. If you require more proof that my account was hacked I am willing to provide that.