Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fantasy Candies has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFantasy Candies

    Candy

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company manufactures candy at their Fantasy Candies Chocolate Factory and operates a retail store, Fantasy Candies.

    Business Details

    Location of This Business
    5338 Mayfield Road, Cleveland, OH 44124-2452
    BBB File Opened:
    1/23/2002
    Years in Business:
    35
    Business Started:
    6/1/1989
    Business Incorporated:
    4/23/1990
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Chocolate Pig, Inc.
    • Fantasy Candies Chocolate Factory
    Hours of Operation

    Primary

    M:
    10:00 AM - 8:00 PM
    T:
    10:00 AM - 8:00 PM
    W:
    10:00 AM - 8:00 PM
    Th:
    10:00 AM - 8:00 PM
    F:
    10:00 AM - 8:00 PM
    Sa:
    10:00 AM - 8:00 PM
    Su:
    Closed
    Business Management
    • Mr. Joel Fink, President
    Contact Information

    Principal

    • Mr. Joel Fink, President

    Customer Contact

    • Mr. Joel Fink, President
    Additional Contact Information

    Fax Numbers

    • (440) 461-4486
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Date of transaction was 03/23/2024. Date product returned 03/25/2024 due to business not open 03/24/2024. Total purchase amount was $23.11. Amount in dispute is $4.99. Product (honey glazed peanuts) are rancid. When returning the product I explained the odor upon opening the zip locked bag and the taste of the nut. The store mgr. sniffed the bag, said he could smell nothing wrong. He said I could get another bag. The food product had no expiration date so I was reluctant to take another bag with potential of same experience. I asked why there was no expiration date on any of those products. He stated the nuts were bagged in store. They fill the smaller bags from a 5 pound bag. I said with no date to show when bagged - how do we know how long the product is on the shelf. He stated they were bagged every 1 - 2 weeks. But nothing on the bags indicate that. I asked if I could have a refund he said no because the Food Administration does not allow them to take food back once opened. It should have been returned unopened. I said, well how do you know its bad - not until you open the package. He pointed out some other nuts I could get but they were more expensive - and now I have the concern of what if they also are rancid and you're telling me I can't get a refund. I tried to express my concerns of how this was not right. He said he would not argue with me. My option was to take another bag of nuts (potentially rancid) or nothing as he was not giving a refund. There is no postings of no refunds, I don't believe the Food & Drug Admin would condone selling of spoiled/rancid food and I should have been allowed to be compensated with anything of similar value if no refund allowed. I really just feel like I was lied to and ripped off. I feel they should be required to date their products and offer refund or FAIR compensation for bad product.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.