Business ProfileforSpitzer Kia

*** ******* is awful she runs the theft division at Kia spitzer on brookpark .. I had my car stolen May 4. From the point of contact with her she was not helpful . She would not even come out her office to talk to me . When I came to tell her my car was stolen . Then when I returned after $ 8000 in repairs some where else because my alarm will still acting crazy . She told me is was my battery. The I didn't hear from her again. I had to call and ask for a manager which was Todd who was helpful which my contact point after that. Almost 2 weeks later deal with Kim again she has me standing at her door for 15 minutes while she talks on her personal cell phone and then continues to have me standing there. Then all her employees being rude and making side comments. By then I was furious to say the situation grew way out of hand is understatement. I told her give me my keys and paperwork and I would deal with someone else . She refused and it got worse . I told her I would slap her , then another customer wanted to get involved out her fingers in my face and told me fuck you. Then 4 or more male employees rushed up to me . Trying to be bullies .. I told them to back up . She still would not walk away . I have never been treated so badly after the fact my car was stolen after the Kia update . I have spent thousands of dollars in repairs at this location . Then to be told don't come back and still have to pay for my service is insane . BEYOND SAD . SHE NEEDS TO BE FIRED !THIS IS FAR FROM OVER ! I LOST SO MUCH WHEN THEY STOLE MY CAR .