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ComplaintsforCoit Cleaning and Restoration Services
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Complaint Details
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Initial Complaint
09/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
After numerous snafus in scheduling, **** sent Jharon out on 4/28 to clean the air ducts of my house. In the process he damaged furniture and scratched and gouged the walls of the hall leading to the basement. ** *** the customer service coordinator, sent *****, the manager of the workmen, out. ***** promised to send out a professional to fix and paint the walls. After two calls over the PAST FIVE MONTHS, NOTHING has been done. ***** has not responded to my latest message. I want the walls repaired, or a fair financial settlement so that I can hire the workers I need to remediate. Thank you.Business response
09/14/2021
Upon receiving this complaint on 9-13-2021, ****** Customer Service Manager, ***** *******, has reached out to *** ****** on 9-14-2021 and left a message. It is ****** full intention to repair and paint to *** *******s full satisfaction.
We will continue to reach out to *** ****** each day until we speak with him.
Customer response
09/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* Joanne did in fact reach out to me and an appointment with the new operations manager is scheduled for Friday September 17th. At this time I do not know if they will propose and acceptable solution to me.
Regards,
** ****** ******
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Contact Information
23580 Miles Rd
Cleveland, OH 44128-5433
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.