ComplaintsforRevenue Assistance Corporation

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call yesterday from a woman . She did not identify herself all she told me is that I owed $18,000. She said she was on a recorded line. She couldn't call me back she asked for my address which unfortunately I gave it to her I don't know who she was what it was about nothing I called the number back they knew my name. They put me on hold three different times. I have no idea what this is for. I have no idea how this could be. I don't know who they are or what this is for.

  Business response

  07/31/2023

  Dear Ms. *****: 
  
  Revenue Group is in receipt of the rebuttal filed by Complainant. As a preliminary matter, please note that all disclosures to third parties have been made by Complainant. That said, in an effort to avoid potential disclosures or violations, and per Complainant's request, Revenue Group provides the following response to Complainant's stated concerns related to Revenue Group. 
  

  After reviewing Complainant's rebuttal, as well as revisiting the complaint, response, and Revenue Group's initial investigation, no changes in circumstances appear to have occurred. 
  

  At present, the two, pertinent Ohio Department of Taxation accounts forwarded to Revenue Group by the Ohio Attorney General's office remain placed with this office, as instructed by the Ohio Attorney General's office. As noted in the response submitted by this office, Revenue Group dispositioned each account to prevent outbound communication attempts with Complainant, and no additional outbound communication attempts have occurred to date. 
  

  With the foregoing in mind, as always, to the extent Complainant possesses any additional information Complainant feels might be pertinent to our continued investigation, we encourage Complainant to submit such information to your office. 
  If I can be of further assistance, please feel free to contact this office at your convenience.

  Very truly yours,
  Revenue Group 

  Customer response

  07/31/2023

  I didn't see any response, but you can just dismiss this complaint

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has been taking my state taxes for years now. My state taxes have been being offset for years now due to a debt Sinclair Community College claimed I owed them. I got to the bottom of what the college has did to me and according to the US department of education, this college has been illegal taking money from me. The college told me that since the AG office had it, I had to dispute it with them. The college sent the collection debt to attorney general, attorney general then sent it to this agency, revenue group. I spoke with revenue group on 1/31/23 and they first told me they had my account and proceeded to tell me to dispute it with the attorney general. after I spoke with the attorney general several times, and filed a dispute I, then called the revenue group back on 2/2/23 and not 1 but 3 different workers told me that they didn't even have an account for me. One even proceeded to ask me "how did I even get their number". the AG office emailed me today 2/16/23 telling me that my debt is once again with this revenue group. I called this revenue group and he told me that he only has record that I spoke with one person 2/2/23 when I spoke with 3. They claim they record all calls. He also told me that he has record of when I called the AG office which I'm confused on how he has record of that. He then proceeds to tell me that I told him on 1/31/23 that I resolved the issue and that I would call him back which is a complete lie!!! If I resolved an issue, then why would you tell me to dispute it with the AG office?? Everybody is giving me the run around, this company was harassing me for years, until they got hold of taking my state taxes. Nothing is making sense to me and everyone at this office gives me the complete run around!!

  Business response

  03/15/2023

  Revenue Group is in receipt of complaint ID #********. As a preliminary matter, please note that all disclosures to third parties have been made by the Complainant. That said, in an effort to avoid potential disclosures or violations, Revenue Group provides the following response to the Complainant's stated concerns. 
  

  According to the Ohio Attorney General's Office, during the summer of 2009, the Complainant incurred a financial obligation with a public institution operated by a political subdivision of the State of Ohio, for which payment in full was not rendered. It appears that the pertinent financial obligation was sent to the Ohio Attorney General's Office for collections in 2010. Note that the pertinent financial obligation is not federal in nature, and any contention that a settlement with the Internal Revenue Service should be dispositive is misplaced. In 2018, the Ohio Attorney General's Office referred the pertinent account to Revenue Group. (Although certain agents recently encountered difficulty locating Complainant's account, the account remains placed with this office.) 

  It appears that Complainant's primary complaint is the Ohio Department of Taxation's offsetting of all or a portion of Complainant's income tax refunds against the remaining balance of the aforementioned financial obligation. It appears that such offsets were taken in 2014, 2015, 2019, 2020, 2021, 2022, and 2023. Revenue Group has no authority to initiate, consummate, or demand a refund of an offset, and such offset funds do not pass through or otherwise benefit this office. For more information regarding the Refund Offset Program, please see llogl/tax.ohio.gov/individual/refund-offset-prograni (accessed March 10, 2023). (To the extent there is any confusion over the inference that a resolution with the original creditor and/or the Ohio Attorney General's Office should have been or actually was achieved previously (e.g., "I just talked to the Attorney General's Office and I still see that after all the things that I went through last year with this whole [original creditor] thing, that [you all are] still trying to take my state taxes"), any such insinuation has since been clarified by Complainant.) 
  
  With the forgoing in mind, it appears that Complainant also has spoken with the Ohio Attorney General's Office on at least two separate occasions in February 2023, and was advised on both occasions to remit any documentation in Complainant's possession which indicated that the above-referenced obligation was improperly or inaccurately assessed. It is Revenue Group's understanding that such documentation has yet to be proffered. That said, Revenue Group will provide Complainant with more specific information regarding the applicable offsets under separate cover. 
  As always, to the extent the Complainant possesses any additional information such Complainant feels might be pertinent to our continued investigation, we encourage the Complainant to submit such information to your office. 
  If I can be of further assistance, please feel free to contact this office at your convenience. Very truly yours, Revenue Group 

  Customer response

  03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The business is completing telling a dishonest statement about how I didn't provide documentation. I provided documentation to Attorney General and The Revenue group. I even showed documentation of how the balance have been tampered with within this last year....last year it was about $2300 and this year it was drop down to $1600 when there has been not a single payment made by me since they offset my taxes last year of about $463 only.  I asked them to explain to me how my balance keep getting adjusted and both the AG office and The Revenue Group never replied to my emails. I'll send all documentation to BBB that I sent to both companies on how none of this makes any sense. Thank you. 
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ******
  
  
  
  
   

  Business response

  03/21/2023

  Revenue Group is in receipt of complainant's follow-up comments regarding complaint ID #*********. As a preliminary matter, please note that all disclosures to third parties have been made by the Complainant. That said, in an effort to avoid potential disclosures or violations, Revenue Group provides the following response to the Complainant's stated concerns. 
  
  As it relates to the current amount owed, according to the Ohio Attorney General's Office, in 2010 $2,174.93 was certified to the Ohio Attorney General's Office after Complainant had incurred a financial obligation with a public institution operated by a political subdivision of the State of Ohio, for which payment in full was not rendered. Collection costs and interest currently are $594.80 and $781.37 respectively. According to the Ohio Attorney General's Office Collections FAQs at **************************************************************** (accessed March 20. 2023), such collection costs and interest are "automatically imposed by lase by the Ohio Attorney General's Office (this office does not control how, when, or how much such items are calculated or imposed. The Ohio Department of Taxation offset all or a portion of Complainant's income tax refunds against the then-owed balance of the aforementioned financial obligation in 2014 ($192.00), 2015 ($76.00), 2019 ($300.00), 2020 ($293.00), 2021 ($611.00), 2022 ($03.00), and 2023 ($569.00). According to the Ohio Attorney General's Office, the amount presently owed is $1,047.10. (To the extent Complainant has concerns with any previously stated amounts due, please be advised that the current amount due has been updated and confirmed as stated herein.) It remains this office's understanding that, until and unless the Ohio Attorney General's Office decides otherwise, the Ohio Department of Taxation will continue to offset all or a portion of Complainant's income tax refunds until the pertinent financial obligation is satisfied. As noted previously, and for avoidance of doubt, Revenue Group has no authority to initiate, consummate, or demand a refund of an offset, and such offset funds do not pass through or otherwise benefit this office. 
  
  Regarding Complainant's' concern with "documentation," and consistent with Revenue Group's initial response, it remains this office's understanding that the Ohio Attorney General's Office continues to request, and continues to await, such documentation from Complainant demonstrating (or even suggesting) that the financial obligation giving rise to the above-discussed offsets is or was invalid. Please be advised that this office also has been unable to identify any such documentation from Complainant. For obvious reasons, Revenue Group immediately would forward any such responsive documentation to the Ohio Attorney General's Office for its review and consideration. Finally, please note that Revenue Group is awaiting a response from the Ohio Attorney General's Office regarding additional documentation requested regarding Complainant's concerns. 
  
  As always, to the extent the Complainant possesses any additional information such Complainant feels might be pertinent to our continued investigation, we encourage the Complainant to submit such information to your office. 
  If I can be of further assistance, please feel free to contact this office at your convenience.
  
  Very truly yours,
  Revenue Group 

• Initial Complaint

  12/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had hospital bills sent to collections. After calling the hospital most of the debt was wiped off due to insurance payments. Revenue group changed the amount I owed to a small sum. Which I payed off. The balance on my online portal still remains at zero. I had a 600 dollar collection hit my credit report. When I called revenue group I was informed that they also had 2 other 300 dollar bills that would hit my credit report soon. I expressed to them that I was told I don't owe any of these charges but i was trying to buy a house and in order to get them off of my credit I would start a payment plan for the 2 that didn't hit yet. And I would pay the 600 dollar bill right now to get it off my credit report. I payed the 600 with 2 different credit cards and was given 2 confirmation numbers. Only half of the 300 came off of my credit report. I called yesterday and asked th to please help me. And that I had the 2 confirmation numbers. They told me they can't look up payments and that the confirmation numbers mean nothing they are just for show. She told me she would refer it to a manager and he would get back to me. Which noone has. I do not owe these debts but I payed that one to save my credit. This company lies to you constantly on the phone. And keep giving me different balances everytime I call. The woman told me this happens to a lot of people and she blamed it on university hospitals

  Business response

  12/10/2021

  December 9, 2021 
  Ms. Ktistie Angel Cleveland Better Business Bureau SENT VIA FACSIMILE 
  Re: Complaint ID: #******** 
  Dear Ms. Angel: 
  Revenue Group is in receipt of complaint ID ********. As a. preliminary matter, please note that all disclosures to third parties have been made by the complainant. That said, in an effort to avoid potential disclosures or violations, Revenue Group provides the following response to the complainant's stated concerns. 
  Please be advised that Revenue Group is continuing its investigation, and directly will contact the complainant in short order in an effort to assist the complainant with the concern raised in the complaint. 
  That said, to the extent the complainant possesses any additional information such complainant feels might be pertinent to our continued investigation, we encourage the complainant to submit such information to your office. 
  If I can be of further assistance, please feel free to contact me at your convenience. 
  Very truly yours, 
  /s/ Brian M D**** Brian M. D****, Esq. General Counsel 
  
  

  Customer response

  12/20/2021

  Better Business Bureau:
  
  Hello. In response to my complaint ******** I was asked for a reason why I rejected the response.   I rejected it because the response said I would be contacted by them. I was not.   I wasn't given anything in writing regarding my balance or my payments.  My online portal was not reset. So the company did absolutely nothing.
  
  Regards,
  
  ****** ******** 

  Business response

  12/29/2021

  December 27, 2021 
  Ms. K•istie Angel Cleveland Better Business Bureau SENT VIA FACSIMILE 
  Re: Complaint ID: #******** 
  Dear Ms. Angel: 
  Revenue Group is in receipt of the follow-up complaint 1D ********. As a preliminary matter, please note that all disclosures to third parties have been made by Complainant, That said, in an effort to avoid potential disclosures or violations, and per Complainant's request, Revenue Group provides the following response to Complainant's stated concerns. 
  Please be advised that, as of today's date, responsive materials have been placed in the mail for delivery at Complainant's last known address. Delivery times for such mail are out of Revenue Group's control. 
  That said, to the extent Complainant possesses any additional information Complainant feels might be pertinent to our continued investigation, we encourage Complainant to submit such information to your office. 
  If I can be of further assistance, please feel free to contact me at your convenience. 
  Very truly yours, 
  /s/ Brian M D**** Brian M. D****, Esq, General Counsel 
  

• Initial Complaint

  10/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The Revenue Group collects on behalf of University Hospitals billing. Earlier this year I enrolled in a payment plan with the hospital and incorporated all of my existing bills. They take the amount monthly from my account. In July, I enrolled in a new payment plan that included the balance from the old payment plan and added it to the new plan. I provided this information to the collection agency 3 weeks ago. However, they still added the collection to my credit report. Stating that they haven't received a payment since July. This is false. The collection agency and hospital are not communicating in providing accurate records. My credit should not have to suffer due to their inability to get their information right.

  Business response

  10/29/2021

  October 28, 2021 
  Ms. Kristie Angel Cleveland Better Business Bureau SENT VIA FACSIMILE 
  Re: Complaint ID: # ********* 
  Dear Ms. Angel: 
  Revenue Group is in receipt of the complaint filed by Complainant, As a preliminary matter, please note that any third-party disclosures contained in the instant complaint were made by Complainant. That said, in an effort to avoid potential disclosures or violations, and as .requested by Complainant, Revenue Group provides the following response to Complainant's stated concerns, According to the original creditor, on August 21, 2020, the original creditor provided services to Complainant for which payment in full was not received. On February 11, 2021, the original creditor forwarded the pertinent account to Revenue Group for collections. Note that there was no indication in the account information remitted by the original creditor that Complainant previously had entered into a payment plan containing the pertinent account, or otherwise had disputed the account in any way. Note also that the original creditor typically sends multiple account statements and attempts multiple telephone calls on any given account before forwarding such account to collections. 
  According to thd original creditor, between February 2021 and July 2021, the original creditor directly received payments (ostensibly from Complainant), at least a portion of which the original creditor applied to the balance of the pertinent account listed. with Revenue Group. For obvious reasons, Revenue Group has no control over how the original creditor applies payments made directly to the original creditor, including to which accounts such payments are applied and/or in what proportional amount such payments are applied to any given account. Similarly, Revenue Group has no ability to reallocate funds in the original creditor's accounting systen? Note that Complainant has never made a payment to Revenue Group on the pertinent account. 
  After July 2021, the original creditor continued to report to Revenue Group that the account properly was in collections and that no payments had been applied to the pertinent account since July 2021. Near the end of business on Saturday, October 9, 2021, Complainant spoke extensively with Revenue Group regarding the existence of the plan, and there are indications that Complainant also spoke with the original creditor prior to and/or concurrent with her conversations with Revenue Group. 

  By Monday morning, Revenue Group's investigation into Complainant's concerns revealed that the original creditor had just designated the pertinent account as being part of a payment plan with the original creditor, and had initiated a recall on the pertinent account. Upon Revenue Group's discovery of this new designation, rather than waiting for the automated recall process, Revenue Group immediately closed, cancelled and returned the account to the original creditor. Immediately thereafter, Revenue Group manually instructed the applicable credit bureaus to remove any derogatory tradelines associated with the pertinent account. (It appears that the account had been reported for as many as three (3) days prior to the removal instructions.) As of the date of the instant response, the pertinent account remains closed, cancelled, and returned, and no additional collection activities have occurred.

  With the foregoing in mind, to the extent that Complainant possesses any additional information Complainant feels might be pertinent to our continued review of Complainant's complaint, we encourage Complainant to submit that information to your office.

  If I can be of further assistance, please feel free to contact me at your convenience.

  Very truly yours,

  Revenue Assistance Corporation dba Revenue Group

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a bill with ********** ******** for over 4,000.00 something in 2019 I got the bill down to 3,000.00 something because all I could afford to pay was $100.00 and sometime $150.00 a month. But I guess I was not fast enough so then Revenue Group started to send me a bill in July of 2000. I also paid them 100.00 a week on time and then I sent them a bill and they claimed they did not get it so I sent them $150.00 over the phone and a week later I saw the check they said they did not get just clear. The next month in July they never sent me a bill so I called them and then they said they can only take my payments for a year and then someone else was going to take over. Will it is none going on September and no one has asked, called or sent me a bill. Which some people might think is great but that seem very strange to me especially with all these scams going on. I don't know whether this company is legit, did they give the money to **********, who only ask for a payment for one year

  Business response

  09/03/2021

  
  Ms. Kristie Angel Cleveland Better Business Bureau SENT VLA. FACSIMILE 
  Re: Complaint ID: # ******** 
  Dear Ms. Angel: 
  ********** ****** *** ***** ***** 
  September 2, 2021 
  Revenue Group is in receipt of complaint ID ********. As a preliminary matter, please note that all disclosures to third parties have been made by Complainant. That said, in an effort to avoid potential disclosures or violations, and per Complainant's request, Revenue Group provides the following response to Complainant's stated concerns. 
  On May 29, 2019 and June 15, 2019, the original creditor provided services to Complainant. On July 10, 2020, because the balances remained unpaid, the original creditor forwarded the pertinent accounts to Revenue Group for collections. Note that the original creditor typically sends several letters and makes multiple telephone calls on each account before sending that account to collections. 
  Over a period of nearly 46 weeks (from August 7, 2020 to June 23, 2021), Complainant made a total of 12 payments of varying amounts to Revenue Group. During a telephone conversation on July 9, 2021, Complainant was informed that the pertinent accounts would be recalled by and returned to the original creditor within days. During a telephone conversation on July 12, 2021, Complainant was informed that the pertinent accounts were in the process of being recalled. 
  Accordingly, as instructed by the original creditor, by July 13, 2021, Revenue Group had closed the pertinent accounts (the balances of which had been reduced but not paid in full) and returned them to the original creditor. As Revenue Group has closed and returned the pertinent accounts to the original creditor, Revenue Group has no additional information about such accounts, including but not limited to information about current balances due, as well as no control over any future collection activities related to such accounts. 
  As it relates to Complainant's request for a receipt (it appears one was sent to Complainant on or about July 29, 2021), Revenue Group will send additional information to Complainant indicating the original balance listed to Revenue Group and the amount paid to Revenue Group for each of the pertinent accounts. Because the pertinent accounts are no longer listed with Revenue Group, the current balance with this office is $0.00. 
  The above notwithstanding, to the extent that Complainant possesses any additional information Complainant feels might be pertinent to our continued review of Complainant's complaint, we encourage Complainant to submit that information to your office. 
  If I can be of further assistance, please feel free to contact me at your Convenience. 
  Very truly yours, 
  .1s/ Brian M D**** Brian M. D****, Esq. General Counsel 
  371 1 Chester Avenue, Suite 200 Cleveland, Ohio 44114 216.763.2100 I www.revenuegroup.com 
  
  

  Customer response

  09/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ********
  
  The original creditor still have not contacted me, although that is not Revenue problem just mind, for being left in the dark.   I did ask for a receipt and the amounts I paid that is the reason I wrote this letter to BBB because if I still owe money I want proof of what I owe and how much I paid. So as soon has I get that I will close my complaint.  Thank you.
  
  
   

  Business response

  09/13/2021

  
  September 13, 2021 
  Ms. Kristie Angel Cleveland Better Business Bureau SENT VIA FACSIMILE 
  Re: Complaint ID: # ******** 
  Dear Ms. Angel: 
  Revenue Group is in receipt of the rebuttal to complaint ID ********. As a preliminary matter, please note that all disclosures to third parties have been made by Complainant. That said, in an effort to avoid potential disclosures or violations, and per Complainant's request, Revenue Group provides the following response to Complainant's stated concerns. 
  As of today's date, the requested materials have been placed in the mail for delivery at Complainant's last known address. Delivery times for such mail are out of Revenue Group's control. The above notwithstanding, to the extent that Complainant possesses any additional information Complainant feels might be pertinent to our continued review of Complainant's complaint, we encourage Complainant to submit that information to your office. 
  If I can be of further assistance, please feel free to contact me at your convenience. 
  Very truly yours, 
  /s/ Brian M. D**** Brian M. D****, Esq. General Counsel 
  3711 Chester Avenue, Suite 200 Clc,,m1end, Ohio 44114 216.763.2100 I www.rtvenueg roup.eorn 
  

  Customer response

  09/14/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ********
  
  I am rejecting it because 8/26 when they sent me a statement from you I thought they where going to send me my receipt and the amount I paid like I have been asking for since JULY but for some reason they still have not sent me any paperwork and keep saying they are GOING to send paperwork but have not which still leads to me thinking they where not suppose to be getting my MONEY.
  
  
   

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