ComplaintsforJohn's Roofing and Concrete Company
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Complaint Details
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Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
- transaction date: 03/15/2018 - amount paid: $3200 - Business committed to fixing garage roof fully - Very poor job, roof completely falling apart after ~2 years. Appraiser said after job was completed that the job was not done well. They had a 5 year warranty guarantee for all materials and labor - Business has not tried to resolve. I have tried calling, emailing, texting many times over the past 2 years and have received no response. They have been ghosted completely I hired them to fix my garage roof when I bought the property. They were recommended to me through Thumbtack. They came and did the work and I paid them the full amount. But I have never seen the work myself as I live in Washington DC. After the work was done an appraiser looked at it and said the work was done very poorly. I reached out to Johns roofing and they denied the claim saying they did a good job and its completely fixed. Again I was not able to see it for myself. After 2 years the roof is falling apart again due to their shotty work. I have tried to call, text, email them multiple times since then to follow through on their warranty but never received a response from them. Now their 5 year warranty is coming to a close and they have ducked out on their responsibility so I wanted to submit a complaint officially to get this resolved on record before their 5 year warranty becomes void.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.