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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
New Creation Builders drew up a contract to pour concrete for a driveway for $4368. A $500 down payment was made and the rest financed. Now I am being sought after by another company they hired to help them that has nothing to do with our original agreement for $772. This secondary company is coming after me because they cannot get the money from the original company. They have put a lien against my property for something I had no knowledge of for the $772. In order to remove the lien I must pay the $772.
Business response
10/26/2023
Business emailed BBB Response
WE HAD NOTHING TO DO WITH THE LIEN AND THE LIEN HAS BEEN SATTIFIED BY THE PARTIES
INVOLVEDInitial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They obviously ran short on the siding of my garage and put a little piece at the end that has blown off my garage.Business response
03/08/2022
We will call today but as of today no one has called us with any complaint
My name is ***** ************
Customer response
03/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Customer filed a review through BBB system stating:
I filed a complaint with the BBB and the problem was handled and I was happy with the repair.Regards,
**** ********
Initial Complaint
12/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On the date of October 9, 2021 I reached out to Amish Garage Builders to get an estimate for a carport. I paid them the required deposit of $500 cash & was given a receipt. Their representative, Diane, reached out to me to secure more money for the job and I refused. At that point she insisted she would cancel the arrangement for the job and would refund my initial deposit. She promised this check would be in the mail by the end of November. As of today I have not received any check for reimbursement. Today, 12/21/21, after countless attempts to leave numerous messages, the buisness owner Patrick B******* finally called me back, insisting I need to reach out to Diane to rectify this matter because he is unwilling to do so. I called Diane with the owner Patrick on the line with me at 216-254-3527. She did not answer and that answering service was full so you couldn't leave a voicemail. This is theft and is utterly unacceptable. I am demanding reimbursement of my $500 at once.Business response
01/03/2022
Diane and her whole family have been down with covid for the last 18 days and then with the holidays has been off work, The only reason we asked to raise the price was because the city required a stamped drawing for her project which was not included in her contract. We graciously let her out of her contract instead of legally holding her to it. and did not own her a refund and yet was willing to do so in good faith. We know how difficult Garfield Hts Building Dept is to work for.
Diane is back to work today and will make arrangements to refund her money after this review is corrected
Please call Diane B*** ************
Customer response
01/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the company's response, they agreed to refund the deposit after cancelling my BBB complaint. THIS IS UNACCEPTABLE. This company has promised my money to be returned for well over 6 weeks, which was long before the representative Diane got Covid. I will amend this complaint only if and when my deposit refund is received. As a paying customer, I have been more than patient with no cooperation from this company. As of today, January 10th 2022, I STILL HAVE NOT RECEIVED MY REFUND AS PROMISED. This complaint will remain open and active and will be escalated with law enforcement as necessary if this issue is not rectified. This is such a horrible business practice will no longer be tolerated. Looking forward to my refund soon.Regards,
********* *****
Business response
01/10/2022
The check # **** for 500.00 was hand delivered Ms ***** signed for itCustomer response
01/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A big THANK YOU goes to Amish Garage Builders/New Creation Builders for finally making this right.
Be Blessed,
********* *****
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Customer Complaints Summary
10 total complaints in the last 3 years.
6 complaints closed in the last 12 months.