Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Firefighters Community Credit Union has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Firefighters Community Credit Union

              4664 E 71st St Cleveland, OH 44125-1020

            • Firefighters Community Credit Union

              133 Commerce Dr E Lagrange, OH 44050-9332

            • Firefighters Community Credit Union

              326 East Lorain Street Oberlin, OH 44074

            • Firefighters Community Credit Union

              4012 Erie St Willoughby, OH 44094-7805

            • Firefighters Community Credit Union

              107 N Lake St South Amherst, OH 44001-2823

            Business ProfileFirefighters Community Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            4664 E 71st St

            Cleveland, OH 44125-1020

            (216) 621-4644

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Firefighters Community Credit Union has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Firefighters Community Credit Union

                4664 E 71st St Cleveland, OH 44125-1020

              • Firefighters Community Credit Union

                133 Commerce Dr E Lagrange, OH 44050-9332

              • Firefighters Community Credit Union

                326 East Lorain Street Oberlin, OH 44074

              • Firefighters Community Credit Union

                4012 Erie St Willoughby, OH 44094-7805

              • Firefighters Community Credit Union

                107 N Lake St South Amherst, OH 44001-2823

              Location of This Business
              4664 E 71st St, Cleveland, OH 44125-1020
              BBB File Opened:
              10/19/1995
              Years in Business:
              88
              Business Started:
              4/13/1936
              Business Incorporated:
              4/13/1936
              Type of Entity:
              Corporation
              Alternate Business Name
              • Greater Cleveland Fire Fighters Credit Union
              Business Management
              • Mr. Ben Laurendeau, C.E.O.
              Contact Information

              Principal

              • Mr. Ben Laurendeau, C.E.O.
              Additional Contact Information

              Fax Numbers

              • (216) 694-3600
                Primary Fax
              • (216) 898-9635
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/03/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              From March 27 to April 16th, I made several $ 1,000 transfers because other credit union savings rate is much better Initially I was unaware there was a daily limit of $1,000 transfer. In April we received a call from the credit union there would be a $10 fee after 3 transactions in one week. We were charged a $60 fee for too many transfers. The credit union informed us after the fact. In addition on April 2, 4 and 8th, (see attached) firefighters credit union in error withdrew transfers from the ******* federal union. I alerted via chat that errors were made on the above transfers. ResponSe IT dept. will look into it. I followed up on this and never got a response on the errors. This caused 6 additional transactions to fix which I was charged $60 for their mistakes. I went to the branch to resolves this to no avail.
              Read More
              Read 3 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              M. W

              12/20/2022

              If I could give 0 stars I would, their collections department is extremely rude every single time I’ve called this far. They don’t understand situations and are just plain rude when talked to. My payment of $100 “didn’t really do anything for my car payment” I paid what I could.
              Read 1 More Customer Review

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.