ComplaintsforHudec Dental

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I went to the middleburg hts office for oral maxillofacial consultation with the understanding that the Huduc Middelburg office would perform the oral sugery. Instead what I got was consultation from thrid party surgen who was not covered under my insurane. I was informed by Huduc dental that that oral maxillofacial surgery was performed by the middleburg hts office and covered by my insurance. Instead I was mislead by false advertising as noted on the phone message 1 440 274-5900 and person making appintments. I want a refund for intial conultation becuse i mislead by huduc dental..

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was told that I had to have an x-ray, for insurances purposes, when I had my crown seated but that was a lie. My insurance does not require an x-ray when a crown is seated. This company is committing fraud to take money from people. I also was not informed of the 3% fee for paying with a credit card. They did not make me aware of the change in policy. I didn't have my glasses at the time and asked if there was anything different from my last crown and was told no. I would like the 3% refunded to my credit card along with the overpayment which was around $30.

  Business response

  06/07/2024

  Dear *****,
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify our practices and address your issues.

  To ensure the highest quality of care, we take a Periapical (PA) x-ray to confirm that the crown is properly seated and there are no open margins. Although insurance companies may not require this step, we consider it essential for maintaining our standards. Please note that we did not bill you for this x-ray.

  We offered to refund you the $35.50 overpayment by your insurance company, however, we were unable to process the refund as you did not provide us with your card information.

  In reference to the 3% fee mentioned in your complaint, our records show that you signed our financial policy, which includes this fee under the “Personal Payments” section. We ensure all patients are fully informed about potential charges and policies prior to treatment.

  We hope this clarifies the situation. If you have any further questions or concerns, please feel free to contact us directly.

  Sincerely,
  Hudec Dental

  Business response

  06/10/2024

  Thank you for sharing your concerns with us.
  
  Ensuring the proper seating of your crown without any open margins is paramount to us, which is why we provide the periapical x-ray at no additional cost. Our office utilizes digital technology, significantly reducing radiation exposure to approximately 0.002 mSv, much lower than daily exposure from a cellular phone.
  
  
  We are more than willing to process a refund for the overpayment once we receive your credit card details. However, please keep in mind that the 3% fee, as clearly communicated, is non-refundable.
  
  
  Should you have any further inquiries, please don't hesitate to reach out to our office directly.

  Customer response

  06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was not given the option to skip the x-ray. I was told I had to have it.  Since the 3% is nonrefundable, I'd like all my money back, minus the 3% fee, for being exposed to radiation that wasn't necessary.  You are not supposed to cause harm to patients.  You don't know what a particular person's body can handle.  You are very greedy and you should be ashamed of your practices.   
  
  Regards,
  
  ***** *****
  
  
  
  
   

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hudac dental refuse to make cleaning appointments & doesn’t remind you that it’s time !! I’ve spent several thousands of dollars on crowns & I find it wrong they only schedule you for repairs so to speak. They put you on a waitlist for a cleaning & they never follow through!!! Very displeased & will find a new dds!!

  Business response

  04/11/2024

  We are sorry to hear of the challenges to get an appointment with our office.  We have attempted to contact the patient via phone a few times to offer her some appointment options but we could only leave a message.  To date we have not received a call back to address the issue.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called Hudec on 11/13 and told them I had chipped a tooth and asked if there would be a charge for them to look at it. They told me on the phone “no” because I was part of their indent program. I went to the office, they took X-rays and asked if I wanted it filled. I told them I couldn’t afford a filling that day and asked them if there was any nerves showing. They confirmed there was not and offered to do a temporary filling. I asked if there was any charge for the temporary filling and they told me no there was not. They put some chalky material in the cracked tooth, and then I sat with the manager and scheduled a follow up for a real filling but told him I could not afford a filling. He said we could work out a payment plan. 2 days before my appointment, I called and canceled the appointment because I have NO MONEY! They said they understood and that I canceled ahead of time and there would not be a cancellation fee. Now they are trying to charge me $218 for a filling I NEVER GOT! Not to mention, the temporary filling didn’t even last the whole day. I filled it myself with over the counter temporary filling and it lasted weeks! Horrible company, horrible customer service, and scammers.

  Business response

  03/06/2024

  Patient returned to the office on 2/20/24.  Her complaint was addressed adn her balance was removed from the account.   The patient was satisfied with the resolution and said she was going to close the BBB complaint.

   

  Thanks,

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hope this email finds you well. I am writing to express my deep concern and dissatisfaction regarding the orthodontic treatment I received at your clinic. As a patient who recently had braces removed, I find it imperative to address certain aspects of my treatment and its outcomes. Upon the removal of my braces, I observed that while my overbite was corrected, my two front teeth remain noticeably flared, which significantly impacts my confidence and well-being. Had I been informed adequately about the implications of removing the braces prematurely due to the flared teeth, I would have certainly reconsidered the course of action. During the initial assessment, I recall being verbally informed by the orthodontist that an extraction might be necessary to address the positioning of my two front teeth. However, to my dismay, this critical recommendation was not documented in my records. As a result, the issue remained unaddressed, leading to the current state of my teeth, which not only affects my appearance but also causes me emotional distress. Furthermore, while I appreciate the offer of a discount to cover the cost of reapplying braces, I strongly believe that I should not bear the financial burden for a corrective procedure that should have been meticulously planned and executed during the initial treatment phase. The essence of having insurance coverage is to ensure that such unforeseen circumstances are adequately addressed without causing undue financial strain on the patient. I urge you to thoroughly review my case and take appropriate measures to rectify the situation. It is imperative for me to regain confidence in my smile and alleviate the emotional toll this ordeal has imposed on me. Therefore, I kindly request your prompt attention and action to resolve this matter satisfactorily. I am open to scheduling a meeting or further discussions to ensure that my grievances are addressed comprehensively.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to this office in extreme pain due to a chipped tooth.I called off work for this appointment and was in horrible pain.The dentist checked my teeth and seemed upset when I expressed my pain.He then offered me numbing cream after noticing this was unbearable to me.He said he would send me a referral to another office so I can be sedated to get my tooth pulled.I never received the referral and was still in pain I called the office with questions and the rep was rude hung up on me and said they will no longer service me!I didn’t yell threaten or do anything wrong besides ask questions and I feel like it’s due to me being a black women and them not taking my pain or concerns serious.

  Business response

  11/06/2023

  Dear ******,
  
  Thank you for taking the time to provide your feedback regarding your recent experience at our office. We genuinely appreciate your input and want to address your concerns effectively.
  
  During your recent visit, it was determined that due to significant decay and limited tooth structure remaining, an extraction was the most appropriate course of action to alleviate your discomfort. Our dentist offered to perform the extraction on the same day to provide you with immediate relief. However, we understand and respect your preference for sedation during dental procedures, which is why we promptly created and sent the referral to another dental office specializing in oral surgery with sedation on the same day as your appointment.
  
  We are concerned to hear that you did not receive the referral, and we apologize for any inconvenience this may have caused. Your well-being and comfort are our top priorities, and we want to ensure you have access to the care you need. We will investigate the issue regarding the referral not being received to prevent such occurrences in the future. Our primary focus is your well-being, and we remain dedicated to offering you the highest quality of care. If you have any further questions or require additional information, please do not hesitate to reach out to our office. We are here to support you in finding the best solution for your dental health and ensuring a positive experience.
  
  Thank you for sharing your concerns with us, and we look forward to helping you find a suitable solution for your dental needs.
  
  Best regards,
  Hudec Dental Broadview

• Initial Complaint

  09/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 8/2/2023 - I have been a patient for years for Hudec. My husband and children are also patients. A month ago I came in for a crown that needed redone and was given a treatment plan. That day the assistance that was taking my **pression for my crown used the wrong material and got the mold stuck on my brackets of my braces. Dr. K** had to help her get it off because she couldn't get it off. She even told the assistant right in front of me that she would not have used that mold because of that reason. They trying to get it off was extremely painful and I cried while they were trying to get it off and was in pain for days afterwards because of that. I spoke with the office Manager about it and she wrote a note on my treatment place because I wanted them held responsible if anything was wrong to my brackets. The day I came in to get my crown I was experiencing pain on the other side of my mouth, I told the assistant again and she said she would have them take a look at it. She told me I had to sign a new treatment plan, and told me that it would NOT cost me more. So then I receive a bill in the mail a month later with no explanation. I call in and speak to Alyssa and she tries to tell me the insurance paid $507 but that was $145 less than they were expecting. So I looked at the statement from my insurance and treatment plan and called back. She said then that she explained it wrong and I disagreed based off what my insurance company paid and the treatment plan so I asked her to have the office manager call me. The office manager at ******* called me and explained that the exam was not covered for a tooth that I was experiencing pain with after I was told by someone that works in the office that it wouldn't costs me any more money and the doctor was unwilling to waive the fee. So I was already coming in to get work done on a crown and she wont wait the fee for an exam that wasn't going out of her way to perform because I was already having things done that day and I was told it wouldn't cost me more. I give Hudec Dental thousands of dollars, I am current Orthodontic patient and so is my daughter. I paid in FULL or my daughters braces and I have never missed or been late on a payment for my braces. To come back and charge me an additional $145 because your office doesn't know what they are doing is unnecessary. I am not coming back to Hudec, you lost 4 patients today. I also was just about to schedule my youngest daughter for an Orthodontist appt at your middleburg heights office but based off your unwillingness to waive $145 for an exam that I was told wouldn't cost me anything, I definitely am going to go somewhere else. Such a lousy way to treat patients after your assistances made mistakes.

  Business response

  10/09/2023

  Dear ******,
  

  Thank you for taking the t**e to share your feedback. We genuinely appreciate the opportunity to address your concerns and provide additional context to your experience. We apologize for any confusion or concern you may have had regarding the **pression material used. The bite registrations utilize a singular material, ensuring the correct **pression material was indeed applied. We apologize for any discomfort this may have caused.
  
  However, we advised the removal of your orthodontic wire to enhance our ability to work effectively in that specific area. We understand that you chose to have the wire tightened instead. In addition, we strive to coordinate closely with our specialists involved in your care to ensure a comprehensive approach. In our follow-up with the orthodontic office, we confirmed that there were no issues with your brackets.
  
  In consideration of the financial aspect, we empathize with the challenges that may arise during the insurance process. The treatment plan we provide, is indeed an est**ate, and it's **portant to note that insurance coverage can vary. We have a mutual agreement dated August 2nd, 2023, which you acknowledged and signed. The agreement outlines the following key points:
  

       · Insurance Variances: Due to constantly changing insurance company Requirements. Benefits and Deductibles, the amounts you may see listed as being covered by             insurance are EST**ATES ONLY.
       · Refund or Account Credit: If your insurance company pays more than expected, we will gladly refund you the overpayment, or apply the amount to your account to             use for future services.
       · Billing for Underpayments: If your insurance company pays less than expected, we will bill you for the unpaid amount.
  

  It is confirmed that you have been presented with and explained the above treatment plan, in conjunction with Hudec Dental’s Financial Policy, outlining your payment responsibilities and available options.
  

  If you have further concerns or would like to discuss your experience in more detail, please feel free to reach out to our office directly.
  

  Thank you for bringing your concerns to our attention, and we hope to have the opportunity to address any future dental needs you may have.
  
  Sincerely,

  
  Hudec Dental

  Business response

  10/12/2023

  Dear ******,
  
  We sincerely apologize for any misunderstanding that may have occurred. Our commitment to providing transparent and efficient service is of utmost importance to us.
  
  Regarding the removal of orthodontic wires, we would like to clarify that it is our standard practice to advise patients to have wires removed for any subsequent visits. This recommendation is made to ensure optimal comfort and efficiency during dental procedures.
  
  Furthermore, we removed your secondary insurance when your most recent procedure was processed under your primary insurance. This decision was made because, at that time, the secondary insurance would not provide coverage for the procedure. Please be assured that our intention is always to optimize insurance benefits for our patients while delivering the necessary dental care.
  
  We understand that this process may have caused confusion, and we apologize for any inconvenience it may have caused. To address your concerns, we are more than willing to submit the claim to your secondary insurance for the exam. Our team is committed to resolving this matter to your satisfaction, and we value your feedback as it helps us improve our services.
  
  Please feel free to reach out to us directly to discuss this matter further or to provide any additional information needed for the claim submission.
  
  Thank you for your understanding, and we appreciate the opportunity to address your concerns.
  
  Sincerely,
  Hudec Dental

  Customer response

  10/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  
  
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year I had received a dental plan of to get implants, I had to spend $17600 for 3 surgery's at the end of my surgery's Hudac was to supply a temporary denture ( that did not happen) now I suppose to get permanent denture on June 19th on my final surgery to open post ( that did not happen) they refuse to deal with the problem and charged my insurance company for both dentures with out me receiving any. I can not go to a nother dental company because they took my insurance money and additional $600 from me. There office manager is incompetent and rude and has not solved my problem, it going on 4 months I have had no bottom teeth, I starving losing weight. I file complaints to my insurance company with no avail or return call. This should have not been charged to my insurance till my teeth were placed in my mouth. I paid the upgrade for implants and no calls or resolutions from there Manger, she only cares about taking your money. They are a chain so I want a new location and something done about taking money with out service! Other seniors like myself are being taken advantage of by this location. Euclid, Ohio , Lakeshore Blvd. Hudac dental.

  Business response

  07/19/2023

  Thank you for bringing this matter to our attention. We will be reaching out in the next 24 hours in order to address your complaint. We will have our dentist working in conjunction with the lab at your next appointment that way we can make the following visit(s) as quick and efficient as possible while providing the you with quality dental care until satisfied with your new prosthesis.

  Sincerely,

  Hudec Dental

• Initial Complaint

  06/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I visited Hudac Dental in March of 23 I believe- the Dentist said it was imperative I get a night guard - the woman took impressions-said she was going on vacation for a month and mine would be done first of May- it is now June 19th and I have heard nothing. I called today and got the runaround and no answers- that she is out again until midweek. Poor communication- poor patient management-poor care. The Dentist said it would relieve my headaches and tension in my neck and shoulders- so it’s like they are making me suffer !!!!!!!! Please look into them before making an appointment.

  Business response

  06/27/2023

  Thank you for bringing this matter to our attention. We apologize for any inconvenience that you have experienced. According to our records, the telephone number that we have on file is off by one digit compared with the telephone number given in this complaint. We will have our office manager reach out as soon as possible.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The provider is contracted with my dental insurance to accept the contracted rate paid. They consistently bill extra. One instance they were paid the contracted rate of 188.00 then charged me another 354.00 this is one example but there are others. Imo it’s fraud

  Business response

  03/13/2023

  To whom it may concern,
  
  Thank you for taking the time to communicate your concerns. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible.
  
  At Hudec Dental, we coordinate benefits with your insurance plans to the best of our ability with the given information provided to us. We will be contacting you today to resolve matters promptly and appropriately for you. 
  
  We apologize for any inconvenience and hope to serve you again in the future.
  
  Sincerely,
  Hudec Dental

  Customer response

  03/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not heard from Hudec Dental. I’m attempting to get receipts from my credit card and match them with what my dental insurance paid. Hudec contracted to accept reasonable amounts paid by insurance. They accepted those amounts and over charged, sometimes more than the amount paid by the insurance companies

  I have sent documents to Hudac followed up with unreturned phone calls

  Any help you can give would be appreciated. I can’t imagine how many people have overpaid without realizing it

  Fred

  
  Regards,
  
  **** ******
  
  
  
  
   

  Business response

  04/24/2023

  Good afternoon *******,
  
  Our office manager for this location has reached out to the patient
  
   
  
  Thank you,
  
  Jayme
  
   
  
   
  
  Jayme G*****
  
  Creative Marketing Manager
  
  6700 W. Snowville Rd.
  
  Brecksville, Ohio 44141

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩