ComplaintsforTom & Son Fencing and Home Improvement LLC
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Complaint Details
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Initial Complaint
08/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this company for building a security gate and fence. They completed the project in December 2021. Within 3 months, I noticed the screws were coming out of the metal gate that was just installed 3 months ago and the wood was coming off the gate. I contacted the owner Brandon and provided pictures of the defects in early April by text and he has still not fixed the gate despite having a warranty of craftsmanship. I have continued to call on his business line as well as cell phone line and leave messages of when He is able to fix this big issue. I have only recieved 2 texts back stateing he would be fixing it in the upcoming weeks and even provided a certain saturday when he would fix it. However, weeks have passed and continued no shows from Brandon and no response back from either texting or calling the business. I want this gate fixed. If it is not done by the end of the year I will pursue legal action.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.