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ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I created an account in 2021. I discontinued use of this account for some time, and started again in 2023. Unbeknownst to me, the business simply placed me into a SECOND contract while leaving out the balance of the previous. Because I cannot and will not pay for this illegitimate business practice, the company has sent me further into debt on two accounts that they did not inform me of. The accounts are accruing debt that will damage my credit if something is not done. I do not use the membership, and they will not cancel the accounts. I simply request both accounts be closed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.