ComplaintsforTruSource Marketing, LLC

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/14/23 I googled BCBS re-enrollment and this site appeared with the BCBS logo asking for my information with a symbol that said "your information is 100% secure". I entered my information and within 30 seconds, I received over 80 calls over the course of the afternoon. I called the company asking them to take my number off their list and they hung up on me. I answered one of the calls and they said my number sold through a website. This has been a hazard because I was driving and had my apple map up and the phone kept ringing non-stop which kept taking over the map screen and as almost caused an accident.

  Business response

  09/20/2023

  We Appreciate the opportunity to respond to Ms. ********'s complaint.  We take such complaints seriously.    As sometimes poor service does occur.  and we are disappointed that this experience occured.  In researching the situation.  It appears that Ms.******** submitted a health insurance quote request form on 9/14.   On the form that is submitted to receive free health insurance quotes there is a disclaimer that indicates that the customer agrees they may be contacted by agents/brokers at the number provided.  Unfortunately the 3rd party agent/broker that contacted Ms. ******** was FAR to aggressive in attempting to reach reach her, and for that we apologize.

  The request to be removed from the contact list was not made to my company, but likely to the agency/brokerage that had been attempting to reach her.

  Since receiving this note, I have contacted the company and asked them to stop contacting her immediately.   I will share these call logs attached with the company. This isnot the way they should be handling the customer request.

  We sincerely regret the inconvenience caused.

  Customer response

  09/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I appreciate your eloquent letter and I also recognize that I did not read the fine print, but I am still getting constant spam calls and texts.  As I mentioned in my original complaint, I called the number on your website ((888) 592-5448) three times asking for my information to be removed and they hung up on me.  I never want anyone else to go through this, so I am insisting that you remove this false advertising on your website claiming that the information provided is secure, when in fact you are selling it.   This is misleading and it is inaccurate.  I saw that symbol and didn't feel an obligation to read any further because there was a guarantee that my information was secure.  
  
  Regards,
  
  ******* ********
  
  
  
  
   

• Initial Complaint

  07/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On June 30, 2023 I filled out a form 0on a website to apply for COBRA insurance. Turns out the website was a scam and now I am getting harassing calls all day long. Pirated phone numbers. 8am Saturday, 8am 4th of July. One guy kept calling me back almost 30 times, with the purpose of harassing me. Told me "you see how this morning is going to go for you?" Please do something. Also let me know if we can trace these calls and pursue legal action and contact law enforcement.

  Business response

  07/10/2023

  We appreciate the opportunity to respond to the complaint made by Mr. ********. We take such complaints very seriously and are disappointed that he had a bad customer experience.   

  When Mr. ******** submitted a form requesting free health insurance quotes, there was a visible disclaimer that he agreed to by clicking 'find plans'. This disclaimer indicated that he was consenting to be contacted by agents/brokers at the phone number he provided.   It appears as if the 3rd party agents/brokers were far to aggressive in trying to reach Mr. ********, and for that we apologize, although not part of our organization.

  Mr. ******** requested to be removed from receiving calls on July 4th, when offices were closed.  On July 5th we contacted the company who was provided the information to contact Mr. ******** and requested that they stop calling him immediately.  I received a message back from that organization within 1 hr that indicated it had been taken care of.

  I will provide some of details of this complaint to the management of the agency that was dialing Mr. ********, for theme to address with this agent/broker directly.

  We sincerely regret the inconvenience this has caused.  If the issue persists, please have Mr. ******** write us once again and we will look into it further.

  Customer response

  07/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I didn't know you were waiting to hear from me. Yes I am satisfied with the response. As long as this company leaves me alone. But I would caution others NOT to do business with them. They are awful people.
  
  Regards,
  
  ****** ********
  
  

  
  

• Initial Complaint

  10/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This morning I found their website while looking for health insurance plans, and gave them my contact information via the website. I have been getting calls non-stop, even though I have asked them repeatedly to put me on their “do not call list.” They refuse to give me their phone number or name of supervisor and call themselves “Health Enrollment Center.”

  Business response

  10/18/2021

  Hello, I received a complaint via mail, and I would appreciate the opportunity to respond to this customer.

  
  

  First off, we are sorry that this customer received an excessive number of sales calls after submitting their phone number via our website and has not been satisfied with the experience.

  
  

  We do our best to only work with reputable partners that seek to fulfill the customers quote request while being mindful of the customer journey.   

  
  

  We have contacted the partner company who was assisting you with your quote request and have asked them not to contact you again, effective immediately.  It should be noted that TruSource Marketing LLC has not made any phone calls to customer, and will delete the customers information from its database.  

  
  

  It should also be noted that our records show the customer arrived at health1insurance.com after first submitting a form on another website that also may have resulted and continue to result in calls being made to this customer.   While he/she will not receive further calls from our partner, we cannot guarantee that they will not receive calls from the other website at which they submitted their contact information.

  
  

  Nothing herein is to be interpreted as an admission as to any fact or circumstance and all of our rights are expressly reserved.
  

  
  

  
  

  
  

  --
  

  Jeffrey P. L*** | President, TruSource Marketing 

  Recognized by Inc. 5000 as one of the nation's fastest growing private companies

  Office 216-702-8144
  Fax 440-248-8886

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩