Customer ReviewsforOnline Liquidation Auction, LLC.

I tried the auction service in the hopes of finding a good deal. I bought four items; a cast iron griddle, a pet vacuum cleaner, shelves, and a bamboo curtain. Out of the four, only one matched the pictures in the auction and worked. The vacuum did not turn on and was very used; I knew the item being broken might be a possibility but not it being used. The griddle was not cast iron but aluminum covered in very scratched Teflon and grease; it did not match the pictures and was used. The shelves were a plank of 1x4 and did not even come close to matching the pictures in dimensions. One wrong item is fine, it happens; three out of four are not. None of their locations are near me so driving there to return several used items is just not viable. I find myself sorely disappointed with the experience and I would not recommend anyone do business through this app.

Hello! As our BBB responses, google reviews, and emails with this customer, we are happy to make situations like this one right. We have requested more information from this customer upon his initial email, and have not heard back. We are happy to offer returns when possible, or partial refunds when items are listed poorly. However, we cannot do this without proper communication with the customer. We hope we can help sometime soon, as this same customer service is extended to any customer that may find themselves in a situation where they are disappointed with their items.

I purchased a openbox ****** With the description that stated open box condition good Plugged it in nothing Water resivior was cracked Called ******* to trouble shoot Found out the ****** was out of warranty Some hillbilly used this ****** And returned a malfunctiong ****** which I purchased for 87.00 Thanks online liquidation auctions for selling garbage I know I have no recourse in this situation but if I can warn someone else with my experience maybe I can stop someone from making the same mistake I did BUYER BEWARE

Hello! Stating there is no recourse is simply false to her situation and poorly represents our customer service. She was clearly told that we would be happy to assist her with a refund. Once she provided more information, she was issued a confirmation to return the faulty item and given a choice in her compensation. Within 24 hours of her original email to us, this situation was completely resolved. She had initially contacted us at 730pm. which is outside office and warehouse hours. As soon as we reopened, someone was kind and prompt to respond to her complaint. Full evidence of her receipt and email thread can be provided if needed. OLA never wants customers stuck with items that were not listed poorly. In fact, we have dedicated support team to handle issues like these, and they have handled this issue with quickness, kindness, and customer service. Thank you!

There is a hefty premium on items you win... Items are misrepresented, missing accessories and parts but advertised in good open box condition. After you win you need to collect your item at warehouse where you will end up waiting in never ending line to get your item... that is if they find it. Have lost 1 in 5 for me thus far... Not existent customer support No way to return items... I recommend to stay away.

We never aim to deceive our bidders, so we ensure to disclose our auction premium and fees immediately when signing up. (Please see that it is mentioned first in our terms, and bolded). Secondly, OLA has 5 main condition notations that are used to describe our items and the possibility of missing parts, damage, defects, etc. “Open Box, Good” items specifically are noted as “These items come from a multitude of circumstances, shelf pulls, overstock, used returns, etc. Because of this, “Open Box, Good” items may have visible issues of varying degrees. An “Open Box, Good” item could be incomplete and has not been tested for functionality.” Bidding on an Open Box, Good item is bidding on an item with protentional parts missing. (Please see all 5 definitions outlined in our terms for our bidder’s reference before creating an account, and available at any point during bidding). Our terms can be found here: https://www.olabid.com/terms-and-conditions; and are also available via a link “view terms” listed on every item sold. As for customer support, we have an online support team dedicated to helping customers. Their contact information can be found on our app and online. They can be reached via phone M-F 9-5pm; and Saturdays 10-1pm. Additionally, they can be emailed at any point and have a maximum response time of 24 hours. We have checked and have not received any emails from [email protected], and have been unable to offer assistance as our team was not made aware of these grievances.

Hello, please note an update: This customer has reached out to our support team, who have reached a resolution with this customer, and he can expect a refund upon return of his item.