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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a stackable washer and dryer it had a 90 warranty. The washer broke and they took them to replace with another set. However I was not permitted to choose the new item’s, and was not home when they were delivered. I called to say I was not accepting the washer and dryer because they were not on the same design or price or looks like anything I would have paid my money for. I have tried calling the owner will no longer answer the phone and pick up their appliances. I’m looking to get a full refund because I no longer have the original unit I purchased they took it back. And will NOT BE USING OR KEEPING THEIR 1990’s style unit. I purchased a unit that could be separated, black all digital, he brought me a unit that can not be separated, white, and not digital.. the unit I bought was a Tromm . The pictures are of the original set I bought which was the Tromm in Black, he gave me that white unit. Totally unacceptable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.