Customer ReviewsforCalifornia Exodus Moving and Storage

I'm disappointed in how the entire move went. This is my fourth move with a “professional” moving company or so I thought. • My load was underestimated after sharing videos and photos with Kim the booking representative. I provided the number of art pieces • I also spoke with Jim leading up to our move and shared the number of art pieces we had and he said they would have boxes. They did NOT have art specific boxes and made makeshift boxes. • After they had the truck loaded at just past midnight they told me I owed them several thousand more and if I didn’t pay, they would unload the truck at an additional cost *I should have had them unload it!* • After several months in storage and our GPS pods moving around the warehouse we were finally ready for our things •I requested a delivery date of 10/2 - 30 days in advance, one would think that was obtainable but Nope… they didn’t even begin to find lift until the 2nd. The truck arrives… the semi is a freight driver and not a moving company driver. His first load with cali exodus. Driver was professional; stated that cali exodus didn’t provide seals for the truck once it was loaded. When the truck was open, the items were smashed in. Several smashed boxes & torn boxes & several damaged things. our real rose wood bookshelf, bar stools, and bend for our dining table along with many other items . We had seven pieces of artwork (some of high value) missing • A couch cushion making the couch unusable, a glass table top, a bike tire that was attached to the bike when it was loaded, dumbbells from 3 to 50lbs and this is to name a few • When I reached out to Cali exodus the response was simple “file a claim”. They offered no explanation of how my things were missing if all were stored together. - I was told my claim would be resolved on 4/4/2023 ( things delivered Oct 2023) I called to follow up 4/4/2023 & many times after - no response. I have sent several emails with no reply. est $15K in loss/damage

The company is processing the claim.

Response from Cali Exodus is that they are processing my claim. When assigned a claim number at the end of Q4 2022 I was told that my claim would be completed by April 4th. It is now May 12th and I have not heard from anyone. As mentioned above, I have left messages and sent emails and still no reply. I am not confident that this will be resolved. Very disappointing and a tough lesson to learn.

Warning! Do not hire Exodus Moving as they are legalized robbery. We were charged $2,000 more the day of our scheduled pick up as we had beautiful large ceramic pots with olive trees along with other potted plants. The day of delivery a month later, all of my potted plants that we made more for were all gone. Stolen and Cali Exodus has refused to return any of my phone calls. They were quick to send me the claim form when all I wanted were my belongings back. Someone with Cali Exodus went through my boxes and stole all of my new sweaters that still had tags on them as well as all of my designer handbags. It's ironic that I received all my old inexpensive handbags. My husband and I boxed all of our belongings and the boxes when delivered were damaged, warped and some retaped, which clearly shows people digging through our boxes. So many of our items were stolen, broken and damaged. This company is the worst and needs to be shut down. They are the worst moving company ever.

The client has been advised that she will need to go through the claims process as per the terms of her estimate signed at booking.

California Exodus Moving & Storage is not a business; it's an extortion organization in every sense of the world. I hired them to ship specific furniture and an exact number of boxes. All have specific cubic feet. The estimate is a little more than $5000 (I gave away the living room and dining room; the rest is just a few furnitur). when they came it's more than $8000 because the cubic feet just double. How on earth ??? The furniture and boxes didn't just expand in size. The foreman told me that I didn't have to get insurance because nothing will be lost. Well I didn't get my adjustable piano bench and a few boxes. The furniture has beeng greatly damaged. They use the extortion tactic; if you don't pay what they want they will put your belongings in a storage that you don't know where. The District Attorney should bring this busines to court.

The client was provided documentation at the time of the pick up and she signed and accepted the cubic feet she is disagreeing with now. She has been advised to file a claim.

This is a company of crooks! I was given one price and AFTER the truck was loaded….they double charged me and said if i want a have them unload they would still charge me. Once I received my items, there were items stolen. Katie said they were misplaced and they’ll locate them. After a week “of looking” the items were NEVER located. I filed a insurance claim and 6 months later no claim has been filed or received. I even asked for their insurance company information and I was told by Katie she can’t provide that to me. Then she stopped replying back to phone calls and texts. I needed a trusted company that would handle my family’s belongings after losing my wife and they preyed on that!! They are crooks beyond crooks, I will be filing charges and civil suit against them. NEVER USE California Exodus Moving and Storage if you need movers or storage……..THEY WILL ROB YOU

Mr. Cash, Your claim is still being processed; as per your estimate it can take up to 120 days to complete the process.