ComplaintsforOrangeOnions
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Complaint Details
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Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered six items from their website, and they sent the wrong items. I have emailed them, left two voicemails, and tried to go through their "live" chat with their bot and have gotten no response.Business response
08/05/2024
We are very sorry for the error and inconvenience and will have replacement items shipped out asap! Please allow a few business days to reprocess this order. Once the replacement items ship out we will email you the new tracking number.Customer response
08/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** **
Initial Complaint
01/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with this company 12/13. A label was created and tracking was emailed 12/18. As of today, 1/5, the package has not moved once since the label was created. I have called & left messages, emailed, posted to their social media accounts and have yet to receive any assistance. I am just trying to get my money back.Business response
01/10/2024
We are seeing the item seems to have been lost in transit and we are terribly sorry for the inconvenience! We have issued a full refund on the order, and hope you will accept our sincerest apologies for the trouble! Thank you for reaching out to us and allowing us the opportunity to correct this for you!Initial Complaint
12/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 4 Christmas hats on 12/06/2023 and only received 1 of the hats. Order ******. I have emailed this company many times since the order with no response to my question regarding the 3 missing hats. I have tried calling them multiple times and also tried their online chat several times with no response. I emailed them one last time to prevent a complaint but also once again no response. I want a refund for the 3 hats I never received. The amount of time and effort to contact this company is unbelievable. This should be a simple refund but apparently they do not respond to emails, phone calls or chat. Horrible service! I wasted time and could have ordered these hats somewhere else before Christmas, now its too late and this company still hasn't corrected or acknowledged the problem with my order or expressed any concern at all on the items I never received.Business response
02/13/2024
We are terribly sorry for the error and inconvenience and have issued a refund on the three missing items! Please let us know if there is anything else we can do for you!Initial Complaint
08/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 3rd my bank account was charged for my monthly subscription. The order has never been fulfilled. I sent multiple emails asking for updates and/or refund. I've also sent emails asking for the subscription to just be cancelled and money refunded. Now a second amount for the month of August has been charged and also remains unfulfilled. When I attempt to cancel on their site, it just keeps asking to sign in and never takes me to any useful page. I would like both charges refunded and my subscription completely cancelled.Business response
08/26/2023
We received a website message from ****** ***** on 7/18, in which she asked about the shipping of her July play pack. Unfortunately the order did not arrive and her July play pack was refunded. We have since cancelled the customer's subscription, and issued a refund on her August play pack as well due to what appears to be another shipping error. We apologize for the inconveniences and are hoping this will fully resolve the customer's issue.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.