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Complaint Details
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Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
He came out on October 11 because I have an issue with a rat that got in my basement. He placed the poison packets all throughout my kitchen and basement. Four days later, I’m still having the same problem. He charged me $190, and his slogan says something like if he doesn’t remove the pest, we don’t pay. I had to hire somebody else, who has since been doing a much better job and the first night we caught a mouse. I reached out to Ernie from one choice, and he said he is not giving me back my money.Business response
11/02/2022
RECEIVED VIA PHONE BY BBB STAFF MEMBER:
I spoke with ***** from the business. He stated that the customer made him aware that they had already had another company scheduled for pest removal, but would cancel that appointment and go with 1 Choice. Consumer contacted Ernie the next day with the intention to have another company apply their own treatment since they didn't believe the treatment by 1 Choice was working. 1 Choice did the the job as it was intended but the customer did not give the treatment enough time to work. The business would have happily came out to address the customer's concerns but since the customer did not reach out to the business or give their treatment enough time to to work, they will not be issuing a refund.
Customer response
11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ernie told me it should be gone in 24 hours, 4 days later, I still has something large, chewing in my wall.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* *******
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Contact Information
642 E 240th St
Cleveland, OH 44123-2369
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.