![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforK & C Plumbing & Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was having issues with my sump pump and the city of North Ridgeville told me if I needed a new one some parts of it are legal now so I would have to replace those which is a water back up sump pump. I contacted a plumber that people were using in my development I found off Facebook marketplace he came and replaced my sump pump, I was charged $2160 I recently had another plumber out to do some other work that I normally use and he said he replaced the water back up sump pump which is illegal with a new water back up sump pump and I have the receipt showing that is exactly what he did and now I have to pay to have it all replaced.Business response
04/29/2022
Jose gave verbal response to BBB employee (ka):
I talked to her about a powered sump pump. I gave her what she wanted. If she was having issues with it, some weird noise. She said that it was illegal in the city of North Ridgeville. I didn’t know that. I had put 3 or 4 in, including hers. If she was having an issue, she should have called me back. When there are issues, I go right back. She supposedly had a plumber in her house working on the ice maker line. I guess he spoke up and told her that it was illegal so she hired him to redo the system again. I don’t know what he did or what he put in. But, I’m assuming he put a battery backup because that’s what people do. She called me up and said that this guy this work. I asked why she didn’t call me out. First of all, if its illegal I would have made it right. I would have yanked the pump out and put a battery system in there. You can either get a wire powered or battery backup system. If she would have called me, I would have put in a battery system in. But no, she hired this guy. I don’t know what he did to it. I stand behind my work 100%. She did not call me and give me the chance to make the repair. I stand behind my work, I would have made it right. My model is to make the customer happy. I have told her that I will split it with her. I’ll give her half of the money she paid, but she wanted $1500 for it. I told her that I would get back to her after talking to my vendor. I told her that I would give her a call and she asked me to text her. I sent her a text and said I would give her $1500 back, but I wanted my materials back because I’m getting credit on them. She said she didn’t know where my materials were at. I’m still willing to refund the money if the materials are returned.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.