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ComplaintsforHouse Of Creole
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed a reservation the week of march 30,2023 for the house of creole in Cleveland via phone with the manager of the restaurant. Since it was my fiancé birthday and we were expecting a large party we had to place a $100 deposit which was done using my debit card and taken the same evening over the phone. I never received any confirmation from the restaurant of reservation but my card was charged. The reservation was supposed to be for Saturday April 1, 2023. When it was time for us to go to restaurant we had a hard time finding the restaurant. We called and no one from the restaurant answered. We tried calling from different numbers and no luck. No one ever reached out from the restaurant to see if we were coming still. We gave up and never went to restaurant thinking it was a scam because we could not find the place or reach anyone for directions on how to enter the establishment. I tried disputing with my bank the following week once I returned back home. My bank gave me a temporary dispute while they investigated things. I then about two weeks ago received notice that they were reversing the temporary credit because of lack of evidence supporting what happened. I then sent a message on Facebook to the restaurant stating I needed to speak to someone or I would be contacting the better business bureau. A manager by the name of John contacted me and I told him what happened on may 26, 2023. I told him I wanted my money back since we did not ever find the restaurant to enjoy my fiancés birthday dinner. He said he would pass information along to upper management to see how they would resolve the matter. He also said they were working on getting a new phone. I never heard anymore from manager. I called him a week after and left a voicemail and never heard anymore from anyone.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.