Complaintsfor1st Choice Roofing Company
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
- Original agreement signed 11/9/2023 - Gutter proposal fix signed 5/2/2024 - The amount of money you paid - $15,027.97 (+ $500 gutter fix proposal, unpaid) - What the business committed to provide you: Roof and new gutters - Nature of dispute: 1st Choice agreed the roof over a backroom edition was in good condition and did not need to be replaced. There were no issues with it. I noticed in March that 1st Choice installed new gutters w/guards incorrectly. Water started running behind the gutters and caused significant damage to soffit. They came out multiple times, but were unable to stop all of the leaking. They insisted the damage was already there, but I have pictures showing worsening problem to soffit, due to the poor installation of the gutter. My roof had no issues, the poor installation of the gutter is now causing damage. They proposed a custom drip edge they would run behind the facia that would stop the leaking. I agreed and signed a second proposal on May 2, 2024 for an additional $500. The custom drip edge was installed on June 6, 2024. First heavy rain, water still runs behind the facia. At this point I feel they should take down that gutter run, and install another new one (without gutter guards) since this one isn't working and they don't know how to fix it. - Whether or not the business has tried to resolve the problem: They have come to the house multiple times, but are still unable to provide a fix.Customer response
07/18/2024
RECEIVED VIA PHONE BY BBB STAFF MEMBER:
The consumer has notified the BBB that the business has made repairs to the roof. They are waiting for the next rain to fall to be sure the repair fixed the issue. As of now, the consumer considers the matter resolved.
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Contact Information
10311 Berea Rd
Cleveland, OH 44102-2503
Business hours
Today,Closed
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.