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Find a Location

The Third Estimate has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Third Estimate

      30500 Solon Industrial Pkwy Cleveland, OH 44139-4302

      BBB Accredited Business
    • The Third Estimate

      22804 Lorain Rd Fairview Park, OH 44126-2225

      BBB Accredited Business

    Business ProfileforThe Third Estimate

    Roofing Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.38/5stars

    Average of 74 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    17 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/16/2010

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Roofing, Siding, Windows, Insulation, Gutters & Gutter Guards

    Business Details

    This is a multi-location business.

    Find a Location

    The Third Estimate has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Third Estimate

        30500 Solon Industrial Pkwy Cleveland, OH 44139-4302

        BBB Accredited Business
      • The Third Estimate

        22804 Lorain Rd Fairview Park, OH 44126-2225

        BBB Accredited Business
      Location of This Business
      30500 Solon Industrial Pkwy, Cleveland, OH 44139-4302
      BBB File Opened:
      11/16/2022
      Years in Business:
      28
      Business Started:
      1/22/1996
      Business Incorporated:
      1/22/2008
      Accredited Since:
      4/16/2010
      Type of Entity:
      Corporation
      Alternate Business Name
      • The Third Estimate Corporation
      • 123 The Third Estimate
      • Hail USA
      Business Management
      • Tara Colopy, CEO
      • Steve Colopy, Owner/Director
      Contact Information

      Principal

      • Tara Colopy, CEO
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      24 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I hired The Third Estimate 9/28/23. They were to “install roof per scope from ******* *******. Contract is for $12,114.48. I paid the initial one third ($4,038.16) on 10/3/23. The shingles were replaced on my house and garage on 2/16/24. They ripped off every gutter and downspout and threw they in the dumpster. They ripped off the siding on the front dormer on my house and threw it away. They pulled up the siding above my dining room and left it peeled back. They did not install any flashing. When I spoke to the foreman performing the work on the day of installation he said “you are listed as getting new siding so we are leaving your siding peeled up like this”. This was the mistake on the side of The Third Estate. I did not sign for or ask for new siding. They tar papered the front dormer where they removed the siding. And left. When I contacted them on Monday **** ***** took my complaint and said he would get it handled. He did get the gutters replaced a week or two later but was unable to resolve the siding work. The owner ***** came by after I made multiple complaints and made me promises to get the siding fixed. My last contract with him was on March 1, 2024. He told me he would have an answer for me in one week. Today is 5/8/24. I have repeatedly tried calling and texting him directly. My attempts have been ignored. I have the Work Authorization paperwork. This job involves a insurance claim resulting from hail damage to my roof. The claim is with liberty mutual. Claim number *********.
      Read More

      Customer Reviews

      74 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      M. M.

      1 star

      07/12/2024

      Had a rep come out for and estimate. After he calculated costs, he started a high pressure sales tactics. I refused to commit that day. He got man and stormed out and slammed my door. So unprofessional, Do Not Use this roofing company!

      The Third Estimate Response

      07/29/2024

      We sincerely apologize for the experience you had with our representative during your recent appointment. We understand that the actions described in your review are not reflective of the professionalism and respect we strive to uphold at The Third Estimate. We were aware of this situation and would like to provide some context. Our representative had a positive and productive meeting with your wife, who seemed to appreciate our products and services. However, we understand that when you arrived, our representative felt disrespected by you and decided that it was best to part ways. While our representative felt the need to conclude the visit due to the circumstances, we acknowledge that leaving in an aggressive manner was inappropriate and not in line with our standards. We value your feedback and would like the opportunity to make things right. If you are open to it, we would be happy to arrange for our Sales Manager to visit your home, provide a new estimate, and address any concerns you may have. Our goal is to ensure that you have a positive experience with our company and to demonstrate our commitment to excellent customer service. Please let us know if this is something you would consider. You can reach us at ************, and we will be more than happy to set up a convenient time for you. Thank you for bringing this to our attention, and we hope to have the chance to earn your trust and business.

      Customer Response

      07/29/2024

      The representative from 3rd estimate was NOT telling the truth. I was not disrespectful. I made it clear we were waiting on other estimates before we were going to decide. He attempted high pressure sales tactics which turned me off. When I stated that I would NOT decide today, he blurted out his discuss and on the way out slamming my door. I absolutely refuse to ever do business or recommend a business with a sales rep like that. I will not ever apologize for him leaving

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