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Find a Location

Provide A Ride has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforProvide A Ride

    Transportation
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.38/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/12/2019

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Provide A Ride serves a variety of clients and customers through public transit, healthcare, social service, vocation, and education transportation programs.

    Non Emergency Transport * Wheelchair * ADA Paratransit * Educational Transport Services * Medical Transport * Work Access * Managed Care Organization Transport

     

    Business Details

    Location of This Business
    4299 Cranwood Pkwy, Cleveland, OH 44128-4000
    BBB File Opened:
    5/13/1999
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Incorporated:
    5/10/1989
    Accredited Since:
    4/12/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 185295 for this business, issued by Ohio Medical Transportation Board (OMTB)

    These agencies may include:

    Ohio Medical Transportation Board (OMTB)

    1952 West Broad Street

    Columbus OH 43223

    (614) 466-9451

    Fax: (614) 7286040

    Type of Entity:
    Corporation
    Business Management
    • Mr. Alan Groedel, President & CEO
    Contact Information

    Principal

    • Mr. Alan Groedel, President & CEO

    Customer Contact

    • Mr. Alan Groedel, President & CEO
    Additional Contact Information

    Fax Numbers

    • (216) 475-1132
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I called to get gas reimbursement and asked for the sheets to be emailed and they said NO. If I do not receive them by the day needed to call and they would then email them. From experience this year 2024 My last 3 appointment only 2-month prier my forms were emailed over without an issue. I received the emailed forms before I received the hard copies. And calling before my appointment if I do not receive my hard copy is a waste of time. It still takes days to receive an email form from provide a ride. So, this is not a fix to the issue. I want consistency with the company, I want notified of changes in policy which should be a given. If that cannot be provided, then ********** needs to switch providers. I am not the only person with this issue
    Read More

    Customer Reviews

    21 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    B W

    1 star

    07/21/2024

    Provide A Ride Is A True Necessity and God End. With That Being Said it is unfortunate the people they hire are not truly dedicated to what this company stands for. This company seems to be all black Everytime I call to schedule a ride a black woman picks up. There is always an attitude , or super caddy and snappy. They don't listen therefore if any mistakes are made you the customer are still penalized.

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

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